General Manager

We Put the World on Vacation

Club Wyndham Patong Hill is seeking an exceptional hospitality leader to join our team as General Manager. Nestled in the hills overlooking Patong and just moments from Phukets vibrant beaches dining entertainment and shopping precincts Club Wyndham Patong Hill offers guests and owners a premium resort experience in one of Thailands most sought-after holiday destinations.

Reporting to the Area General Manager the General Manager is responsible for the overall operational success of the resort ensuring exceptional guest and owner satisfaction strong financial performance and the development of a high-performing team. This is a hands-on leadership role that requires a passionate hospitality professional with proven hotel operations experience strong commercial acumen and the ability to lead by example.

This is an exciting opportunity to lead a dynamic resort property while delivering memorable vacation experiences and contributing to the continued success of Travel Leisure Co.

How Youll Shine

• Lead the day-to-day operations of the resort ensuring exceptional service delivery and guest satisfaction.

• Drive financial performance through effective budgeting forecasting revenue management and cost control.

• Develop and implement sales and marketing initiatives to maximize occupancy and resort profitability.

• Coach mentor and develop department leaders and team members to build a high-performance culture.

• Ensure compliance with company policies local regulations workplace health and safety standards and operational procedures.

• Monitor and improve guest and owner satisfaction scores through proactive service excellence initiatives.

• Build strong relationships with owners guests local businesses vendors and community stakeholders.

• Manage capital expenditure projects asset maintenance and facility improvements.

• Partner with regional leadership to achieve strategic business objectives and operational targets.

• Ensure all departments consistently meet brand standards and operational expectations.
  

What Youll Bring

This opportunity is ideal for a confident motivated and commercially minded hospitality professional with proven leadership experience in hotel or resort operations. You are a passionate people leader who thrives in a guest-focused environment and enjoys developing teams while delivering outstanding business results.

To be successful in this role you will demonstrate:

• Proven experience in a General Manager or senior hotel leadership position ideally within an international hospitality organisation.

• Strong operational knowledge across all hotel departments including Front Office Housekeeping Engineering Food & Beverage and Guest Services.

• Excellent financial and commercial acumen including budgeting forecasting revenue management and profit optimisation.

• A results-driven mindset with the ability to make sound operational and business decisions.

• Exceptional leadership communication and stakeholder management skills.

• Demonstrated experience recruiting coaching mentoring and developing high-performing teams.

• Strong relationship-building skills with both internal and external stakeholders.

• Outstanding customer service focus and commitment to delivering exceptional guest experiences.

• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.

• Strong negotiation problem-solving and decision-making capabilities.

• Professional presentation and a positive engaging leadership style.

• Experience using Property Management Systems (Opera preferred) and Microsoft Office applications.

• Relevant tertiary qualifications in Hospitality Tourism Business Management or a related field are highly regarded.
  

How Youll be Rewarded

• Career opportunities within a leading global hospitality company

• Competitive salary and incentive opportunities

• Staff accommodation and relocation support (where applicable)

• Resort and hotel discounts across our global network

• Professional development and international career pathways

• Supportive and collaborative leadership team

• Employee recognition and wellbeing programs

• The opportunity to lead a premier resort in Phuket Thailand

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.