General Manager

We are looking for an experienced and commercially driven General Manager to lead Mountain Beach Resort & Convention Center in Pattaya.

The General Manager will have full responsibility for the overall operation financial performance guest experience people leadership and commercial success of the property. This is a hands-on leadership role suited to a dynamic hotelier who can balance operational excellence with strong revenue generation and business development.

With 326 rooms multiple F&B outlets swimming pool and leisure facilities and extensive meeting and event facilities the property serves a diverse mix of leisure groups corporate MICE weddings and events. The successful candidate will be expected to maximize these opportunities while strengthening the hotels market position and profitability.

• Provide overall leadership and direction across all hotel departments.
• Ensure smooth efficient and consistent day-to-day hotel operations.
• Maintain high standards of guest service cleanliness safety and operational compliance.
• Drive continuous improvement across Rooms F&B Engineering Security and Guest Services.
• Ensure hotel standards SOPs and service procedures are consistently implemented.
• Be visible and accessible to guests employees and key stakeholders.
• Proactively identify operational issues and implement effective solutions.

• Take full ownership of the hotels financial and commercial performance.
• Develop and execute annual business plans budgets and operational strategies.
• Drive revenue growth across Rooms F&B MICE events and other revenue streams.
• Work closely with Sales Revenue Management and Marketing to maximize occupancy ADR RevPAR and overall profitability.
• Monitor departmental P&L performance and implement corrective actions where required.
• Identify new revenue opportunities and develop strategies to improve profitability.
• Manage costs effectively while maintaining service and product standards.

• Develop the hotel as a leading MICE group and events destination in Pattaya.
• Work closely with Sales and Events teams to maximize utilization of meeting rooms ballroom and event facilities.
• Build relationships with corporate clients event organizers travel partners wedding planners and group operators.
• Ensure seamless coordination between Sales Events Banquets F&B and Operations.
• Personally engage with key accounts and major events where appropriate.
• Ensure events are delivered on time within budget and to agreed guest expectations.

• Champion a strong guest-centric culture throughout the property.
• Monitor guest feedback online reputation and service recovery.
• Develop initiatives to improve guest satisfaction and repeat business.
• Ensure guest complaints and service issues are resolved quickly and professionally.
• Identify opportunities to strengthen the hotels positioning and overall guest experience.

• Lead motivate and develop the hotels management team.
• Build a high-performance culture based on accountability teamwork and service excellence.
• Identify talent development and succession planning opportunities.
• Ensure effective manpower planning and departmental productivity.
• Coach and mentor department heads and emerging leaders.
• Promote employee engagement retention and professional development.
• Maintain strong communication between management and operational teams.

• Work closely with the commercial team to strengthen the hotels market position in Pattaya.
• Develop strategies targeting leisure corporate MICE groups weddings and domestic and international markets.
• Build strong relationships with key travel agencies tour operators corporate accounts and strategic partners.
• Monitor competitor activity market trends and customer demand to identify new opportunities.
• Support the development of new packages promotions and commercial initiatives.

• Strengthen the positioning of Mountain Beach Resort as a competitive resort and convention property in Pattaya.
• Identify opportunities to improve the propertys product facilities and service offering.
• Work with ownership and corporate management on capital expenditure renovation and improvement projects.
• Ensure all initiatives deliver measurable commercial or operational value.

• Minimum 5 years of experience as a General Manager / Hotel Manager / Resort Manager in a full-service hotel or resort environment.
• Experience managing a property of 250 rooms is strongly preferred.
• Strong background in hotel operations commercial management and financial performance.
• Proven experience managing MICE groups banquets weddings or large-scale events is highly desirable.
• Strong understanding of Rooms Division and F&B operations.
• Demonstrated ability to manage budgets P&L forecasting and cost control.
• Strong commercial mindset with proven revenue and business development capabilities.
• Excellent leadership communication and stakeholder-management skills.
• Ability to work effectively in a fast-paced multicultural hospitality environment.
• Strong knowledge of the Pattaya or wider Thailand hotel market would be an advantage.
• Fluency in English is required; additional languages are an advantage.

We are looking for a General Manager who is:

• Commercially driven focused on revenue profitability and market growth.
• Operationally strong able to identify problems and ensure effective execution.
• Guest-focused committed to service excellence and reputation management.
• People-oriented capable of building developing and retaining a strong team.
• Hands-on visible in the operation and willing to get involved when required.
• Strategic able to translate business objectives into measurable action plans.
• Accountable takes ownership of results and creates a culture of performance.
• Adaptable able to respond quickly to Pattayas changing tourism and MICE market.

The General Manager will be measured against:

• Revenue and GOP performance
• Occupancy ADR and RevPAR
• MICE and events revenue
• F&B revenue and profitability
• Guest satisfaction and online reputation
• Cost control and departmental productivity
• Employee engagement and retention
• Sales and market development
• Budget achievement
• Operational standards and compliance
• Overall property profitability

This is an opportunity to lead a 326-room resort and convention property in one of Thailands most established tourism destinations with significant potential across leisure groups MICE weddings and F&B.

The successful candidate will have the opportunity to shape the propertys commercial strategy strengthen operational standards and lead a diverse team while contributing directly to the hotels future growth and profitability.