General Manager Hospitality & Entertainment

Company Description Destination Group is a lifestyle and entertainment company known for FUN exceptional service and innovation across restaurants resorts and hotels. The group manages a diverse portfolio of iconic American brands such as Hooters Hard Rock Café and Big Boy as well as locally founded concepts including The Drunken Leprechaun Wow Cow Wing It! Boom Boom Burger Power Bowl and Scoozi Pizza. Destination Group fosters a fast-paced inclusive culture that celebrates diversity supports global careers and encourages problem-solvers to grow into industry stars. The company is also committed to social impact through the Destination Kids Foundation which supports vulnerable children in Thailand with education health and safety initiatives. Team members join an organization passionate about people hospitality and creating memorable destination experiences.

Role Description The Restaurant Operations Director Lifestyle & Entertainment F&B is a full-time on-site role based in Bangkok. This position oversees the daily operations of multiple lifestyle and entertainment F&B brands ensuring consistent guest experiences operational excellence and adherence to company standards. The role involves leading and coaching restaurant management teams optimizing staffing and workflows and monitoring performance metrics across locations. The director will manage budgets control costs and drive revenue growth through menu optimization promotions and guest engagement initiatives. Day-to-day responsibilities include collaborating with marketing and culinary teams maintaining health and safety compliance resolving operational issues and supporting the launch or enhancement of new and existing restaurant concepts.

Qualifications

• Strong Operations Management experience with multi-unit restaurant or hospitality oversight.
• Robust Analytical Skills for interpreting financial reports performance data and operational KPIs.
• Proven Team Management capabilities including leadership coaching and cross-functional collaboration.
• Solid Budgeting skills with experience in cost control forecasting and profit optimization.
• Exceptional Customer Service focus with a commitment to guest satisfaction and brand standards.
• Extensive experience in lifestyle entertainment or casual dining F&B environments.
• Ability to work effectively in a fast-paced multicultural setting and adapt to changing priorities.
• Bachelors degree in Hospitality Management Business or a related field; equivalent experience considered.
• Strong communication skills in English; Thai language proficiency is an advantage.
• Knowledge of health safety and food hygiene regulations relevant to restaurant operations.