Found and Found admin

Who are we

Whitelabel agency is a dynamic and innovative e-commerce enabler company specializing in planning and managing e-commerce businesses. Were a key partner with the TikTok Shop Partner Team Shopee Certified Enabler and Lazada Agency Partner Program. As an Enabler we help businesses grow in e-commerce. We are seeking a highly motivated and experienced e-commerce team to join our growing business. You will play a pivotal role in managing and delivering performance on TikTok Lazada and Shopee as well as in building new initiatives to help us win in this market.

How Will You Make An Impact

This role protects revenue by detecting marketplace return anomalies across Shopee Lazada and TikTok gathering evidence to file and escalate SLA-bound claims and analyzing return data with warehouse teams to prevent future losses.

What You Will Do

• Monitor daily return/refund requests across all platforms toidentify anomalies (e.g. system marked as Returned to Seller but items never arrived).

• Gather evidence for disputes including packing videos unboxing footage customer chat history and Air Waybills (AWB).

• Draft and submit solid fact-based appeals through Shopee Lazada and TikTok Seller Centers within the strict platform SLA (Service Level Agreement).

• Follow up on rejected claims and negotiate/escalate disputes with platform customer support to reverse unfair decisions.

• Coordinate closely with the Warehouse team to reconcile physical return packages against platform return data.

• Flag and investigate suspicious return patterns empty packages or switch-and-return fraud by an accurate log/database of all ongoing disputes lost returns and claim statuses.

• Identify root causes of return losses and propose preventivemeasures to the packing and logistics teams.

What You Will Need

• 1 Year or above new graduate welcome

• Bachelors Degree or above

• Communication Logical Thinking and Computer literacy (VLOOKUP Pivot Table etc.)

• Experience in E-commerce operations order fulfillment customer service or return management specifically handling Shopee Lazada or TikTok Shop.

What will you get

• Flexible working hours

• Snack bar and ice cream

• Massage service

• Cars & Motorcycle parking allowance (50% support by the company)

• Medical allowance and Dental allowance

• Annual health check

• Mental health service

• Annual salary adjustment & bonus (based on performance)

• Company outing

• Annual leave days (up to 15 days)

• Special leave day (marriage anniversary)

Work Location: Thanapoom Tower Near BTS Nana MRT Petchaburi.

Beyond the Whitelabel. Endless possibilities