Director of Rooms MFX

What youll do

• To take overall responsibility for the management of the housekeeping front office and guest experience ensuring guests are well cared for and guest expectations are exceeded.
• Develop and own the end-to-end rooms guest journey ensuring arrival departure housekeeping in-room experience guest recognition and recovery moments feel seamless personal and appropriate for a luxury lifestyle hotel.
• To ensure that all hotel standard operating procedures are trained and adhered to across front office housekeeping and guest experience.
• To own the rooms P&L contributing to annual budget planning and ensuring expenses labour productivity and operating supplies are kept in line.
• To partner with Engineering leader to ensure effective PPM schedule and engineering records are maintained to the required standard.
• To own all quality evaluation processes and strive to improve all qualitative metrics.
• To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
• To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping front office and guest experience particularly where maintenance or room condition impacts the guest journey.
• Responsible for the accurate completion of all people documentation including payroll recruitment disciplinary and grievance and appraisal documentation.
• To coach and develop the team ensuring that they are well motivated and informed.
• To set stretching yet realistic objectives for the team monitoring these and providing regular feedback.
• To be ultimately accountable for delivering projects that involve housekeeping front office and guest experience including room readiness defect resolution snagging OS&E readiness and guest-impacting maintenance matters.
• To pro-actively project manage any changes in policies and procedures for housekeeping front office and guest experience.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers forging long-term relationships with suppliers contractors and service partners.
• To ensure all health and safety procedures and policies are adhered to at all times.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

Remote Work :

No

Employment Type :

Full-time