Data Center Technician (Hardware) , AWS Infrastructure Operations

We are looking for skilled Data Center Linux & Hardware Engineers with a passion for technology to help us expand our Cloud to the next level.
Amazon Web Services (AWS) offers an exciting dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure scalable and cost-effective manner.
We continue to expand our Data Centers in every region. This requires talented people to build & manage. We hope it is you!

At Amazon career progression is part of our environment. We want you to progress. If your career path is in Systems Network or Database Engineering Software Development or maybe AWS Support Technical Operations or perhaps Project Management we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!
Come and work for the worlds most Customer Centric Company.

Key job responsibilities
A Data Center Linux & Hardware Engineer may be the primary point of contact for both internal customers (for example: Network Engineers Systems Engineers Software Developers Database Engineers Technical Operations) and external customers (Hardware Vendors Contractors Service Providers among others).

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

- Problem Solving:
Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently these include:
Escalation point and technical troubleshooter for all Systems and Network hardware problems
Deep diving into Linux server issues
XEN service virtualization troubleshooting

- Technical:
Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
Remediation of physical layer outages both

- Systems & Network
Remediation or recovery of physical power issues on racks
Participate in Data Center power & cooling events

- Operations:
Meet 24x7 On-Call requirements and response during shift rotations.
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Data Center point of contact for all High Severity issues
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Help define metrics to increase our customer uptime
Enforcing Amazons Security Best Practices
Interact with third party vendors & contractors
Contribute ideas to improve operational efficiency
Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs


- Project Management:
Participate in and deliver on a number of high impact small to mid-scale projects
Participate in team meetings for metric analysis and project status updates
Help build the worlds largest Cloud infrastructure

- Mentoring:
Share knowledge and help educate less technical staff on the best practices related to all service owner issues

- Hiring:
Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews

- Solid Understanding of Linux/Unix Administration
- Server Hardware Troubleshooting experience
- Server Booting: POST BIOS PXE Kickstart GRUB/LILO RAID
- Some Experience with Network Protocols: TCP/IP Ethernet L2/L3 technologies
- Network Hardware: Copper and Optical Fiber Cabling Switches Routers
- Strong Communication Skills
- Passionate about IT infrastructure and hardware!

- Remote Access: Console routers IPMI BMC
- Network Equipment Installation and Configuration
- Cisco IOS NX-OS JunOS
- Redundancy: Power feeds ATS Server Hardware RAID Network Connectivity
- Data Center Operations: Inventory Management Hot/Cold Aisles Security
- Experience with Excel and the ability to manipulate data and create necessary charts and diagrams
- Participated in Project Management
- Experience or Knowledge of AWS products: EC2 EBS S3 etc.
- Scripting: Bash Python Perl Ruby (or programming languages)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.