Data Center Operations Assistant

Job Title

Job Description Summary

Job Description

About the role:

• Infrastructure Monitoring: Support 24x7 monitoring of data center infrastructure and respond promptly to alerts and incidents.
• Break-Fix Support: Assist with break-fix maintenance across server networking and storage infrastructure.
• Installation and Testing: Help install configure and test hardware and software to support operational and business needs.
• Troubleshooting: Troubleshoot and resolve hardware connectivity and network-related issues in a timely manner.
• Preventive Maintenance: Support preventive inspections and routine maintenance activities to reduce downtime and operational risk.
• Operational Support: Assist with day-to-day data center operations while ensuring alignment with business and compliance requirements.
• SOP and MOP Compliance: Follow Standard Operating Procedures and Methods of Procedure to ensure safe consistent and compliant execution of work.
• Asset and Inventory Management: Maintain accurate asset and inventory records to support audits reporting and capacity planning.
• Performance Monitoring: Help monitor data center performance metrics and support corrective actions where needed.
• Project Support: Assist with small-to-large scale projects including migrations expansions and operational improvement initiatives.
• Team Support: Carry out requests from the plant supervisor and office engineer while supporting plant operators with site monitoring and maintenance activities.

About You:

• 2 years of experience in IT infrastructure technical operations or a related field.
• Internship experience in data center operations IT support or infrastructure environments is preferred.
• Basic knowledge of data center infrastructure including servers networking and storage.
• Strong troubleshooting problem-solving and decision-making skills especially in time-sensitive situations.
• Effective communication and collaboration skills when working with stakeholders across functions and levels.
• Able to work independently take ownership of tasks and follow through on responsibilities.
• Flexible to support 24x7 operations including weekends public holidays and on-call requirements.
• Strong organizational skills attention to detail and commitment to accurate documentation.
• Physically capable of handling hardware equipment up to 50 lbs.
• Demonstrates leadership potential with the ability to support mentoring training and team capability building.
• Committed to continuous improvement and open to learning new technologies and industry practices.