Customs Brokerage Manager

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

At Toll Group we believe in moving businesses forward with speed compliance and efficiency. We are now looking for an experienced Customs Brokerage Manager to lead our customs operations in Thailand. This is a senior-level role for someone who thrives in a fast-paced logistics environment and is passionate about delivering top-class clearance performance.

Primary Responsibilities:

• Lead and manage the Customs Clearance function to ensure compliance and smooth operations.

• Oversee and ensure accurate preparation submission and timely lodgement of customs declarations.

• Provide expert consultation on customs processes for internal teams sales and customers.

• Stay ahead of the game by updating teams and clients on new customs trade and technical regulations.

• Support clients with post-clearance audits revaluations and dispute consultations.

• Work closely with stakeholders to guarantee the timely clearance of shipments (air ocean and multimodal freight).

• Continuously evaluate and enhance customs procedures to balance speed compliance and cost-effectiveness.

• Manage and mentor the Customs Clearance team to achieve operational excellence.

What Success Looks Like

• Shipments cleared on time every time across all transport modes.

• Zero compliance issues always in line with Thai customs regulations.

• Efficient cost-effective and customer-focused clearance performance.

• Trusted subject matter expert for customs within the organisation.

What Were Looking For

• 7 years experience in Customs Brokerage / Clearance with proven leadership.

• Customs Specialist License (mandatory).

• Strong knowledge of customs clearance classification and harmonisation codes.

• Hands-on experience with air and ocean freight clearance (multimodal exposure is a plus).

• In-depth understanding of Thai customs laws and international trade practices.

• Excellent problem-solving and stakeholder management skills.

• Strong leadership with the ability to develop and inspire teams.

• Good communication in Thai and conversational English.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

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