Customer Success Partner

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

WHAT WE OFFER

This is an exciting career opportunity in an international challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers society and for each other.

• Partner closely with Sales Representatives to support strategic customer accounts.

• Align internally with cross-functional teams to deliver customer objectives and marketing strategies.

• Build and maintain long-term trust-based relationships with key customers.

• Balance customer service activities with commercial support to maximize customer satisfaction and business growth.

• Understand customer business needs and recommend appropriate Maersk logistics solutions.

• Support customer retention and achieve customer success KPIs.

• Drive smooth implementation and execution of logistics solutions.

• Proactively identify and resolve customer issues by collaborating with internal stakeholders.

• Ensure timely resolution of customer inquiries and operational challenges.

• Coordinate customer allocation requests and ensure commitments are fulfilled.

• Support Ocean Tender activities in collaboration with Trade & Capacity Management (TCM).

• Follow up on tenders as directed by Sales Representatives.

• Coordinate Logistics RFI/RFP and contract processes for complex commercial opportunities.

• Monitor contract renewals and ensure compliance with pricing policies and commercial guidelines.

• Bachelors degree in Business Administration Logistics Supply Chain International Business or a related field.

• Minimum2 years of experiencein logistics freight forwarding shipping or supply chain.

• Good understanding of transportation and logistics products and services.

• Intermediate English communication skills (spoken and written).

• Strong customer service and relationship management skills.

• Proficient in Microsoft Excel and PowerPoint.

• Excellent stakeholder management and influencing skills.

• Strong analytical problem-solving and organizational abilities.

• Process-oriented with strong attention to detail.

• Self-motivated adaptable and able to manage multiple priorities in a fast-paced environment.

• Team player with the ability to collaborate across multiple functions.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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