Customer Service Officer

Role and Responsibilities: -

• Respond to customer inquiries via phone email or other communication channels.
• Customer procurement and sales order execution; verify data on customers PO and proceed transaction into ERP System then release on-line the Delivery order to warehouse for distribution by ensuring a fast stock turnover and a continued reduction of stock/working capital
• Collaborate with internal teams to address customer needs.
• Coordinate the operational staff at the Warehouse & Logistics function on supply chain management issues maintains a service level agreement to assist Commercial and BU.
• Maximizes customers satisfaction by taking immediate action or prevent/reduce complaints and handle products/price-related questions and pass on to the commercial team. Salesforce system to be adopted.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain and update customer records in the system.
• Follow up on customer requests and ensure timely resolution.
• Coordinates with Planning & Purchasing and International Logistics Team to monitor all arrival shipments and meet customers requirements.
• Meet service quality productivity and customer satisfaction targets.
• Telemarketing Service: Interact with current customers by approach/soliciting their PO or potential customers by answering product and service grounding questions suggesting information about other products.
• Closely coordinate and communicate customer action plans with Supply Chain & Operations team.
• Meet service quality productivity and customer satisfaction targets.
• Other duties assigned by supervisor.

Job Specification :-

Education : Bachelors Degree in any field

Experience : 3 years in Customer Service

Age : Open

Gender : Open

Others :SAP / Proficiency in Microsoft Office

- Good in English proficiency

- Interpersonal / Communication skills

-Ability to manage change

- Systematic & Analytical Thinking

-Problem Solving & Decision Making

- Customer Orientation

-Previous customer service experience is an advantage.