Customer Service Associate

Are you passionate about ensuring seamless commercial operations that ultimately help patients access life-saving medicines Join us in Thailand where youll be at the heart of our sales operations driving compliance and collaboration across our commercial supply chain.

Your new role

In this office based role you will maximise commercial operations support in Thailand by ensuring effective and compliant processes while building strong collaboration with our distributor and sales team on a daily basis.

Your key responsibilities will include:

- Managing sales order controls and selling pricing controls to ensure accuracy and efficiency

- Overseeing the sample process and related controls

- Maintaining a high focus on compliance and business ethics in all daily sales transactions

- Supporting collaboration between relevant functions including the commercial team pharmacovigilance regulatory affairs and accounting

- Managing the order processing and tender management process end-to-end

- Supporting commercial teams in bidding processes

- Ensuring timely reporting of Customer Complaints Adverse Events and other Safety Reports in accordance with company SOPs

Your new department

You will join our Commercial Supply Chain team in Thailand where we serve as the critical link between our distributor sales team and internal stakeholders. Our team is dedicated to ensuring that commercial operations run smoothly and compliantly so that patients receive the medicines they need without delay. You will work closely with cross-functional colleagues and external partners in a dynamic fast-paced environment.

Your skills & qualifications

We are looking for someone who thrives in a collaborative environment and takes pride in delivering operational excellence. To succeed in this role you will bring:

- A bachelors degree in a related field preferably

- Minimum 5 years of working experience in customer service fields preferably in the pharmaceutical or healthcare industry

- Expert-level proficiency in MS Office suite

- Strong attention to detail and a high standard for compliance and business ethics

- Native Thai fluent English written and speaking

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with determination constant curiosity and a commitment to finding better ways forward. For over 100 years this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking shared purpose and mutual respect come together to create extraordinary results. When you join us youre not just starting a job youre becoming part of a story that spans generations.

What we offer

There is of course more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us while our benefits are designed with your career and life stage in mind.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk were not chasing quick fixes were creating lasting change for long-term health. For over 100 years weve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of whats possible in healthcare. We embrace diverse perspectives seek out bold ideas and build partnerships rooted in shared purpose. Together were making healthcare more accessible treating and preventing diseases and pioneering solutions that create change spanning generations. When you join us you become part of something bigger a legacy of impact that reaches far beyond today.