Customer Planning and Fulfilment Senior Manager Director

Customer Planning and Fulfilment (CPF) Senior Manager / Director

Location: Bangkok Thailand

Working Arrangement: On-site

About the Role

Our client in the semiconductor manufacturing industry is seeking an experienced Customer Planning and Fulfilment leader to oversee customer order fulfilment production loading shipment commitments and delivery performance.

Reporting to the Senior Director CPF you will lead and develop the planning and fulfilment team working closely with customers and internal stakeholders to align demand capacity production priorities and revenue targets.

This role offers the opportunity to influence customer satisfaction and operational performance while driving continuous improvement and digitalization across planning processes.

Key Responsibilities

• Lead coach and develop the Customer Planning and Fulfilment team.
• Manage customer order planning shipment commitments delivery performance and customer scorecards.
• Align demand capacity production loading and revenue priorities with Sales Operations Supply Management and customers.
• Make planning and service decisions that support customer commitments production priorities capacity utilization and revenue delivery.
• Drive customer satisfaction through timely communication issue resolution escalation management and professional follow-up.
• Improve planning processes tools standards and productivity through continuous improvement and digitalization.
• Lead demand change management planning reviews customer visits business reviews and key project coordination.
• Build team capability through training coaching resource planning and performance follow-up.
• Coordinate with engineering quality operations logistics finance IT supply management and other manufacturing sites.
• Support special assignments and additional responsibilities as required by management.

Requirements

• Bachelors degree or higher in Business Administration Engineering Science Supply Chain Industrial Management or a related field.
• Minimum 68 years of relevant experience in customer service production planning supply chain order management or manufacturing operations.
• At least 3 years of experience in a supervisory or managerial role.
• Strong proficiency in Microsoft Excel.
• Good English communication skills.
• Strong customer service mindset and stakeholder management skills.
• Proven leadership and people management capabilities.
• Strong negotiation problem-solving and data analysis skills.
• Excellent cross-functional coordination skills.

Preferred Qualifications

• Experience in semiconductor manufacturing is highly preferred.
• Experience in demand planning and production planning.
• Experience with supply chain systems or B2B platforms.
• Knowledge of or experience with Anaplan.
• A masters degree or professional certification in supply chain planning customer service or operations management.

Role Highlights

• Lead and develop a customer planning and fulfilment team.
• Influence customer commitments production planning and delivery performance.
• Drive process improvement and digitalization.
• Work directly with customers and collaborate across functions and manufacturing sites.