Collaboration Solutions Architect (Presales)

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Role Overview

We are seeking an experienced Collaboration Solutions Architect to join our Sales Engineering team. This role bridges technical expertise and customer success focusing on designing comprehensive unified communications and collaboration solutions during the presales phase. You will work closely with sales teams technical architects and enterprise customers to translate business requirements into scalable secure and innovative communication infrastructure.

Key Responsibilities

• Design and develop comprehensive collaboration solutions including Unified Communications (UC) contact center WebEx and cloud-based communication platforms

• Create detailed technical architectures network diagrams and bill of materials (BOM) aligned with customer requirements and NTT DATA standards

• Conduct solution design workshops and technical presentations to senior stakeholders and decision-makers

• Perform customer environment assessments including network analysis infrastructure review and technical gap identification

• Develop proposal documentation including solution overview architecture diagrams implementation approach and cost estimates

• Support sales cycles by responding to RFPs conducting product demonstrations and providing technical validation

• Collaborate with technical teams to refine solutions ensure feasibility and establish implementation roadmaps

• Advise on vendor selection competitive positioning and technology migration strategies for communication systems

• Build and maintain customer relationships through regular engagement technical consultations and follow-up support
  

Required Qualifications

• 7 years of experience in unified communications collaboration platforms or network architecture

• 5 years of presales solutions architecture or sales engineering experience

• Deep technical knowledge of Cisco Unified Communications Manager (CUCM) voice gateways contact center platforms or equivalent technologies

• Experience with cloud-based collaboration solutions (WebEx Teams Zoom integration etc.)

• Strong understanding of network architecture infrastructure design and IT operations

• Excellent presentation and communication skills; ability to explain complex technical concepts to non-technical audiences

• Demonstrated ability to develop detailed technical proposals and solution architectures

• Bachelors degree in Computer Science Information Technology or equivalent professional experience
  

Preferred Qualifications

• Cisco certifications (CCNA CCNP CCNP-Collaboration CCIE-Collaboration or related)

• Experience with contact center solutions (UCCX CX One or similar)

• Knowledge of cloud infrastructure and hybrid deployment models (AWS Azure GCP)

• Experience with network monitoring and management tools (SolarWinds Calabrio NICE etc.)

• Experience with IoT and Smart Office solutions integration

• Success in enterprise customer environments with complex technical requirements

• Fluency in Thai and English (preferred but not required)
  

Core Competencies

• Technical Solution Design: Ability to architect scalable secure communication systems tailored to customer needs

• Customer Engagement: Strong interpersonal skills to build trust and maintain long-term relationships with stakeholders

• Problem-Solving: Analytical approach to identifying gaps and designing solutions that balance cost performance and risk

• Communication: Ability to present technical information clearly to diverse audiences (technical and non-technical)

• Sales Acumen: Understanding of sales cycles opportunity management and ability to support revenue-generating activities

• Collaboration: Effective teamwork with sales delivery and technical teams to ensure customer success

Workplace type:

About NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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