Chubb Life Technology Operations Manager

Role Summary

The Technology Operations Manager is responsible for leading the team that ensures the reliability availability scalability and performance of critical technology services. This role provides operational leadership across incident management service stability automation monitoring and continuous improvement to support business resilience and operational excellence. The role reports to the Head of IT Operations and Governance.

Key Responsibilities

• Lead and develop the technology operations team including coaching mentoring hiring and performance management.
• Oversee day-to-day technology operations to ensure stable secure and high-performing services.
• Drive incident management major incident response root cause analysis and corrective action implementation.
• Promote proactive reliability engineering incident prevention and continuous service improvement.
• Oversee monitoring alerting observability and related operational tooling.
• Evaluate and implement technologies and automation that improve service reliability and operational efficiency.
• Develop maintain and enforce technology operations policies standards and best practices.
• Partner with infrastructure application security and business teams to resolve issues and improve service performance.
• Prepare regular operational reports service metrics and updates for senior leadership.
• Support security initiatives including vulnerability assessment remediation and operational risk reduction.
• Manage operational priorities resources budget and strategic initiatives.
• Ensure effective change release and problem management practices are followed across the technology environment.

Leadership Competencies

• Drives Results:Delivers stable high-performing services and ensures timely issue resolution.
• Builds Talent:Coaches and develops team members to strengthen capability and performance.
• Collaborates and Influences:Works effectively across technical and business teams to drive alignment.
• Thinks Strategically:Aligns technology operations priorities with business and technology goals.
• Demonstrates Accountability:Owns incident response governance and follow-through on actions.
• Champions Improvement:Promotes automation innovation and continuous improvement.

Technical Skills

• Strong knowledge of technology operations incident management and problem management.
• Experience with CI/CD pipelines cloud platforms and distributed systems.
• Hands-on experience with monitoring logging alerting and service management tools such as Git GitHub Prometheus Grafana PagerDuty and Alertmanager.
• Familiarity with Docker Kubernetes networking operating systems databases and configuration management tools.
• Strong automation and scripting skills to reduce manual effort and improve reliability.
• Understanding of security resilience and operational risk management practices.

Soft Skills

• Strong service mindset with a focus on customer satisfaction and service excellence.
• Excellent communication skills with the ability to explain complex technical issues clearly to technical and non-technical stakeholders.
• Strong leadership presence and the ability to influence across teams and levels.
• Calm and effective under pressure especially during major incidents and critical outages.
• Strong problem-solving decision-making and analytical thinking skills.
• Collaborative and team-oriented with the ability to build strong working relationships across functions.
• Proactive accountable and detail-oriented in managing operational priorities and follow-through.
• Adaptable and open to change with a continuous improvement mindset.

• Bachelors or Masters degree in a relevant field.
• Minimum 10 years of relevant experience in technology operations infrastructure or service management.
• Proven people management experience.
• Experience in financial services or insurance preferred.
• Strong English communication skills.
• Experience working with regional and global IT teams in a multinational environment.