Chubb Life Assistant Manager Distribution Compliance

• Support the investigation of fraudulent activities involving agents arising from customer complaints market surveillance field reviews or anonymous reports.

• Assist in fact-finding coordination and reporting to ensure timely escalation to the head of distribution compliance or the relevant committee for decision-making.

• Provide administrative and operational support for distribution compliance activities including document management and compliance reporting.

• Assist the Compliance Team in implementing investigation procedures maintaining regulatory records and supporting audits training and regulatory inspections to ensure compliance with applicable laws and internal policies.

1. Investigation Process

• Conduct fact-finding investigations into suspected fraudulent activities.

• Collect evidence prepare case files and coordinate with Legal and Compliance Distribution and other relevant departments.

• Assist in preparing investigation summary reports and submitting them to the head of distribution compliance.

2. Follow-Up Process

• Support coordination with Distribution Compliance to monitor corrective actions.

• Assist n reinforcing compliance policies procedures and training to prevent recurrence.

• Support fraud trend analysis and provide input to Distribution Compliance.

3. Professional & Technical Development

• Support initiatives to enhance investigation methodologies and tools.

4. Administrative & Other Responsibilities

• Maintain accurate and up-to-date case tracking systems investigation records and documentation.

• Support periodic review of investigation-related policies and procedures.

• Support internal and external audit and regulatory inspections related to AML.

• Undertake and perform any additional duties as required.

• Knowledge of fraud detection compliance or risk management is an advantage.

• Strong attention to detail and high integrity in handling sensitive and confidential information.

• Effective communication skills in both Thai and English (spoken and written).

• Proficiency in Microsoft Office (Word Excel PowerPoint Outlook).

• Ability to work both independently and collaboratively in a fast-paced environment.

• Strong analytical and fact-finding skills

• Integrity and high ethical standards

• Organized and systematic in record keeping and document control.

• Willingness to learn and grow in the field of compliance.

• Ability to manage multiple tasks with attention to detail.

• Strong sense of responsibility confidentiality and urgency in handling regulatory matters.