Billing & Dispute Resolution Specialist

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

Iron Mountain is seeking ameticulousBilling & Dispute Resolution Specialistto join ourCustomer Excellenceteam.

In this role you will be responsible forensuring prompt revenue collection and maintaining financial integrity by acting as the key problem-solver for billing and payment issues upholding Iron Mountains commitment to security and accuracy.

In this role you will:

• Key Responsibilities:

  Billing Execution & Quality Control:

  Review and verify the accuracy of all invoices before issuance to ensure they meet specific customer requirements.

  Manage and monitor timely invoice delivery through various channels including Email Customer Portals and Manual billing strictly adhering to each clients billing guidelines and procedures.

  Dispute Resolution & Cross-Functional Collaboration:

  Investigate and resolve invoice discrepancies and customer disputes by collaborating with internal departments.

  Lead and facilitate alignment meetings with Commercial Customer Service and Operations teams to identify root causes and implement corrective actions for inaccurate billing.

  Global System & Credit Note Management:

  Work closely with regional/global teams to track and monitor invoices generated via the Salesforce system.

  Prepare verify and consolidate all necessary data and supporting documentation required for the CN/DNissuance process.

  Billing Master Data & Customer Profile Management :

  Manage update and maintain accurate billing master data and customer profiles within the Salesforce system.

  Ensure all client-specific billing rules special rates contact information and delivery methods are precisely configured to prevent downstream invoicing errors.

  Reporting Tracking & Process Improvement:

  Maintain accurate logs of all billing disputes track resolution aging and provide regular dispute status reports to manager.

  Identify recurring billing errors and proactively recommend process improvements to minimize future disputes and optimize the Order-to-Cash (O2C) cycle.

The ideal candidate will have:

• Minimum of 2 yearsof hands-on experience in Billing Accounts Receivable (AR)/Payable (AP) Collections or a highly related financial/dispute resolution role.

• Strong knowledgeof invoicing collection procedures payment terms and inventory management principles.

• Technical Skills:Strong proficiency in Microsoft Excel (including Pivot Tables and essential formulas) and competency in Google Workspace Suite.

• Proven ability inhighly analytical skills meticulous attention to detail and independent problem-solving to investigate and resolve complex discrepancies effectively.

• Education Requirement:A Bachelors degree in Accounting Finance Supply Chain Management Business Administration or a related field. Prior experience using Oracle or another major ERP system is a significant plus.

• Salary details:20000 - 30000 THB/Monthly.

• Shifts:Monday - Friday 8:30 AM - 5:30 PM (Full-time Onsite).

• Location:Samut Prakan (Soi Wat Namdaeng) Conveniently located near the MRT Yellow Line Sri Dan Station.

• Competitive compensation and benefits aligned with the experience.

• Comprehensive health wellness and retirement plans.

• Opportunities for continuous learning and professional growth.