Telefonica Tech

Key Responsibilities:Act as the first point of contact for customers via telephone email and the customer portal.Log tickets accurately with high attention to detail using the ticket management system.Carry out basic incident resolution (first-time fixes) where possible.Proactively ha

Key Responsibilities:Act as the first point of contact for customers via telephone email and the customer portal.Log tickets accurately with high attention to detail using the ticket management system.Carry out basic incident resolution (first-time fixes) where possible.Proactively ha

Key Responsibilities:Act as the first point of contact for Event Management supporting customers and internal teams with monitoring and event-handling queries.Co-ordinate daily team responses to committed work and operational tasks.Maintain operational hygiene of assigned systems incl

Key Responsibilities:Act as the first point of contact for Event Management supporting customers and internal teams with monitoring and event-handling queries.Co-ordinate daily team responses to committed work and operational tasks.Maintain operational hygiene of assigned systems incl