Service Desk Analyst (1st Line) Contract
Service Desk Analyst (1st Line) Contract
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Act as the first point of contact for customers via telephone email and the customer portal.
- Log tickets accurately with high attention to detail using the ticket management system.
- Carry out basic incident resolution (first-time fixes) where possible.
- Proactively handle customer queries in a timely and professional manner.
- Maintain a positive attitude and consistently deliver a high level of customer service.
- Adapt to additional duties that may arise due to changing business needs.
Qualifications :
Essential:
- Excellent customer service skills.
- Strong written and verbal communication skills.
- Interest in technology and problem-solving.
- Experience with Microsoft Office suite.
Interpersonal Skills:
- Strong attention to detail.
- Self-motivated and eager to learn new skills.
- Excellent organisational and time-management skills.
- Flexible enthusiastic and approachable.
- Effective problem-solving and decision-making skills.
- Ability to work under pressure with minimal supervision.
- Professionalism with a focus on customer satisfaction.
Additional Information :
Why Join Us
- Be part of a supportive customer-focused team.
- Opportunities to develop technical skills and grow within IT support.
- A role where your professionalism and service excellence will make a real impact.
We believe inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.
We encourage applications from a wide range of individuals irrespective of: age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or beliefs and sexual orientation.
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
