Incident Management Analyst Contract

Telefonica Tech

Job Location:

Any - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Act as the first point of contact for Event Management supporting customers and internal teams with monitoring and event-handling queries.
Co-ordinate daily team responses to committed work and operational tasks.
Maintain operational hygiene of assigned systems including:
- User account and permissions reviews
- Ensuring monitoring software components remain on supported versions
Monitor and triage events logging and categorising incidents escalating when required.
Proactively identify and remediate potential service issues before they impact customers.
Document processes reporting and contribute to continuous improvement initiatives.
Collaborate across ITSM Operations and Service Delivery for seamless end-to-end service.

What Were Looking For:

Flexible enthusiastic and highly motivated with a willingness to learn.
Strong analytical organisational and problem-solving skills.
Excellent communication skills both written and verbal.
Team player with a professional approach that builds customer satisfaction.
Ability to influence consult and resolve issues across all levels of the organisation.

Qualifications :

Essential:

Strong expertise in Logic Monitor (LMCA certification highly desirable) including:
- Alert rule configuration
- Advanced data collection troubleshooting (WMI & SNMP)
- Module update & import processes
- Role-based access control (RBAC) and user management
Experience with N-able N-sight RMM agent deployment and dashboard maintenance.
Skilled in creating and maintaining operational checklists to ensure system health.
Strong knowledge of IT processes and how event management aligns with wider ITSM practices.

Desired:

Understanding of ITIL best practices particularly Event Incident and Problem Management.
Experience within IT support or operations environments.

Additional Information :

Why Join Us

Be part of a supportive customer-focused team.
Opportunities to develop technical skills and grow within IT support.
A role where your professionalism and service excellence will make a real impact.

We believe inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.

We encourage applications from a wide range of individuals irrespective of: age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or beliefs and sexual orientation.

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

Remote Work :

Yes

Employment Type :

Full-time

Key Responsibilities:Act as the first point of contact for Event Management supporting customers and internal teams with monitoring and event-handling queries.Co-ordinate daily team responses to committed work and operational tasks.Maintain operational hygiene of assigned systems including:- User ac...

Key Responsibilities:

Act as the first point of contact for Event Management supporting customers and internal teams with monitoring and event-handling queries.
Co-ordinate daily team responses to committed work and operational tasks.
Maintain operational hygiene of assigned systems including:
- User account and permissions reviews
- Ensuring monitoring software components remain on supported versions
Monitor and triage events logging and categorising incidents escalating when required.
Proactively identify and remediate potential service issues before they impact customers.
Document processes reporting and contribute to continuous improvement initiatives.
Collaborate across ITSM Operations and Service Delivery for seamless end-to-end service.

What Were Looking For:

Flexible enthusiastic and highly motivated with a willingness to learn.
Strong analytical organisational and problem-solving skills.
Excellent communication skills both written and verbal.
Team player with a professional approach that builds customer satisfaction.
Ability to influence consult and resolve issues across all levels of the organisation.

Qualifications :

Essential:

Strong expertise in Logic Monitor (LMCA certification highly desirable) including:
- Alert rule configuration
- Advanced data collection troubleshooting (WMI & SNMP)
- Module update & import processes
- Role-based access control (RBAC) and user management
Experience with N-able N-sight RMM agent deployment and dashboard maintenance.
Skilled in creating and maintaining operational checklists to ensure system health.
Strong knowledge of IT processes and how event management aligns with wider ITSM practices.

Desired:

Understanding of ITIL best practices particularly Event Incident and Problem Management.
Experience within IT support or operations environments.

Additional Information :

Why Join Us

Be part of a supportive customer-focused team.
Opportunities to develop technical skills and grow within IT support.
A role where your professionalism and service excellence will make a real impact.

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Active Directory
Customer Service
End user
Access Points
Deskside Support
Windows
SCCM
Troubleshoot
User Accounts
Desktop
PC
Backup
Setup
hardware
Technical Support

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About Company

Telefonica Tech

Security Architect - Belfast Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countr ... View more

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