Technical Support Engineer (SWIFT)

Job Description/Preferred Qualifications

Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods and techniques for achieving results. As the need arises collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Document troubleshooting processes and technical findings to generate service reports and presentations.

Responsibilities:

• To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.

• To assist field engineers in diagnosing troubleshooting and debugging sophisticated optical/electro/mechanical equipment computer systems coupled with software solutions.

• Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles.

• Exercise judgment within broadly defined practices and policies in selecting methods and techniques for achieving results.

• To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.

• Travel within the region and worldwide to support escalated issues on-site on short notice.

• Create document content relative to troubleshooting processes technical findings provide service and postmortem reports.

• May be involved in tool installation relocation and upgrade of equipment

• Provide technical training

Requirements:

• Bachelor or Masters degree in Engineering or Science discipline

• Diploma holders with minimum 5 years of semiconductor metrology tool maintenance experience

• Hands-on experience in hardware and software integration testing and troubleshooting in semiconductor wafer inspection systems is an advantage

• Excellent data analytical and diagnostic skills

• Good presentation and communication skills

• Proficient with all Windows Office suite applications such as Excel PowerPoint Power BI.

• Strong project management skills is a plus

• International travel will be required when global health concerns abate

• Fresh graduates and candidates with relevant experience are welcome to apply

Minimum Qualifications

• Masters Degree in technical discipline and Semiconductor related internship or work experience of 1 year.

• Bachelors Level Degree in technical discipline and Semiconductor related work experience of 3 years.

• Combination of Semiconductor related work experience training and University equivalent to 5 years.

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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