Technical Support Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action.

Document technical work and create best known methods (BKMs) on released products. Driving field adoption of Knowledge Management systems (SP KP)
Perform routine problem diagnosis and problem resolution for characterization demos or field projects.
Participate on service alert calls with field service engineers to help evaluate and resolve tool issues.
Assist senior with data and report preparation
Upon reaching L3 product certification assist CSE in the field during CM activities as OJT.
Lead small projects.
Provide support during H2H Eval beta testing and gap analysis.
Contribute to service alert plan (POA) development. Use Product knowledge systems in the development of POAs. Document any improvements need to knowledge data or systems.
Perform CSE assist with phone support or E-mail response as follow the sun coverage requirement. Respond and own L1 to L3 Escalation support with plan of action and on-site support.
Assit in Field request for planned backfill to address business needs
Target time in the fab is approx 20-40%
Target time in training (receiving) is approx 50%

Minimum Qualifications

Masters Level Degree or work experience of 0 years Bachelors Level Degree or work experience of 1 years

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.