Technical Services Engineer

>Provides technical expertise to sales representatives retailers and (key account) customers during the sales process.

>Provides technical input into bid proposals projects and technical documents within the sales process support on specification and identifies additional sales opportunities with existing customers.

>Performs technical sales support at customer sites or on a multiple-site basis

>Collaborates with sales teams to develop and recommend products and services to meet customers requirements

>Provides post-sale technical support services to customers including installation troubleshooting problem resolution maintenance of products and inspection of return claim products.

>Responds to customer questions regarding operation and malfunctions.

>Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

>Response for product and technical training to customers.

>Responsible for new product application and testing.

>Prepare technical documentation for presales sales and after sales.

>Identify and visit third-party technology providers conduct subsequent product testing for both parties and explore business opportunities

Qualifications :

>At least 3 years working experience in Engineering industry for technical services & support preferably with experience in KNX/ETS solution after-sales handling/management and related in the field of motorization/automation business.

>University graduate in Mechanical / Electrical / Electronic Engineering or related disciplines.

>Good knowledge of mechanical electrical and electronic products.

>Local language is a must. Fluent in spoken and written English is essential.

>Experience & knowledge in KNX/ETS solution. Others like smart home & automation is a plus.

>Good communication skill

Additional Information :

Please mention your current and expected salary and notice period in the CV.

The protection of our candidates personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system and not by email or postal.

Remote Work :

No

Employment Type :

Full-time