Sr. Manager, Business Analysis(Customer Centric Planning)

The Customer-Centric Planning team islooking foraSr. Manager Business Data Analysisto lead our customer insights and analytics this role you will define the strategic analytics roadmap manage a team of analysts and partner closely with executive leadership and cross-functional teams to drive customer experience improvements mitigate risks and uncover high-impact growth opportunities.

This role demands a strategic leader who excels at bridging complex data insights withhigh-level business strategy. You will thrive in ambiguous environments taking end-to-end ownership to align cross-functional stakeholders streamline business processes and scale analytical frameworks. While leading strategically you alsoretainthe technical depth to guide your team through complex methodologies and ensure execution excellence on the front line.

What You Will Do

• Strategic Roadmap & Vision:Formulate and execute the end-to-end data analytics roadmap for customer-centric planning aligning analytics initiatives with overarching company strategic goals and growth priorities.

• Team Leadership & Development:Lead mentor and scale a high-performing team of data and business analysts. Set clear KPIs foster professional growth andestablishbest practices for data storytelling advanced analysis and business reporting.

• Cross-Functional & Executive Alignment:Act as a trusted advisor to senior business leaders (including Growth Marketing Operations and Product). Translate complex data insights into clear actionable business strategies and drive company-wide adoption.

• Strategic Root-Cause & Impact Analysis:Oversee holistic data-driven root-cause analyses on business and customer pain points. Champion data-backed solutions to improve operational efficiencyandcustomerexperience.

• Program & Project Governance:Define metrics goals frameworks and success criteria for large-scale cross-functional programs. Ensure project portfolios meet strategic timelines and deliver measurable ROI.

• Analytics Infrastructure & Standards:Guidethe design and optimization of executive-level dashboards analytical frameworks and data pipelines to ensure scalable and consistent metrics tracking across business units.

Essential Qualifications

• 6yearsof experience in business analysis data analytics or business intelligence with2 yearsof direct people management or substantial matrix management experience (preferably in E-commerce Marketplace or Tech).

• Proventrack recordofbuilding analytics roadmaps leading cross-functional strategic initiatives and directly influencing C-level/senior executive decisions.

• Hands-onproficiencyinSQLand advanced analytics tools with strong experience designing executive visualization dashboards (e.g. Power BI Tableau).

• Demonstrated ability to navigate manage multiple complex projects simultaneously and resolve cross-departmental conflicts.

• Excellent written and verbal Englishcommunication skills to effectively articulate insights to non-technical executive audiences.

Preferred Qualifications

• Experience leading analytics in large-scale e-commerce operations marketplace ecosystems or rapid-growth tech environments.

• Strong background in diverse customer experience management process optimization and growth marketing analytics.