Service Manager II (M2) MDP

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the worlds technology.

What We Offer

Location:

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Key Responsibilities

Develops and maintains customer relationship with all relevant individuals in his/her district at all times at all levels. Performs regular customer visits.

Manages coaches and directs all customer engineers in his/her district. Responsible for salary planning career planning corrective actions where necessary establishes objectives and performance appraisals. Gives formal updates to all employees. Business new hires new products. Can invite any guest speaker.

Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support training spares reliability.

Monitors the CSD Award Program with quarterly results (election announcements). Monitors the mentor program so that all new engineers have a defined mentor.

Executes escalation procedure.

Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management Sales Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.

Responsible for system installation; planning reporting and execution pre-facility meeting start-up meeting process support identification.

Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy understanding and update of Customer Engineer hours tracking. Personal cross check and signature measures customer engineers takes corrective action with customer engineers.

Functional Knowledge

• Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.

Business Expertise

• Applies understanding of how the team relates to other closely related areas to improve efficiency of own team

Leadership

• Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines

Problem Solving

• Uses judgment to identify and resolve day-to-day technical and operational problems

Impact

• Impacts the quality efficiency and effectiveness of own team and its contribution to the business unit department or sub-function

Interpersonal Skills

• Uses tact and diplomacy to exchange information and handle sensitive issues

• May be required to interact with outside customers vendors or suppliers

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials core values.

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.