Senior Director, Operations Quality

Description -

Overview

HP is on a mission to build a more sustainable and resilient supply chain. Core to this mission is driving break-through performance across our global manufacturing network of partner original design and contract manufacturers. The Leader of Factory Quality is responsible for leading our Original Design Manufacturing (ODM) partner facilities across Asia Pacific; delivering exceptional quality mitigating risk and developing future ready manufacturing operations. This position reports to the Head of Personal Systems Operations Quality.

Responsibilities

Lead and develop a global team of quality engineers and quality professionals responsible for quality assurance across our global network of ODM partners manufacturing facilities

Develop and deploy quality policies procedures and objectives that ensure customer requirements and relevant regulatory standards are achieved

Collaborate with product engineering product management operations and field quality teams to understand voice of customer (VOC) issues drive corrective actions and implement lessons learned

Initiating continuous improvement activities leveraging internal and external data sources. Reduce cost of poor quality (CoPQ) through initiatives focused on scrap rework warranty etc.

Drive data driven project implementation to reduce cost improve quality and improve productivity

Assess & develop quality strategy define quality goals & metrics and performance monitoring that drives corrective actions. Communicate to senior leadership status and progress

NPI launch readiness ensuring manufacturing operations meet milestones and requirements throughout the product development cycle including PFMEA control plan run at rate (capacity & quality) and official release to production (RTP)

Focus on driving quality back upstream (shift left) into the product development process. Design for Manufacturability (DfX)

Introduce new technologies and innovations in the manufacturing process for improved quality

Establish program of leading indicators to allow for more proactive action to address process variability and issues

A process and program to drive quality at the source to ensure built in quality

Drive standardization across manufacturing facilities common processes common metrics etc. Communization of new factory launch process across all regions

Robust process to share and implement best practices and lessons learned across all product platforms. Benchmark competitors and other industries

Responsible for operations quality at respective factories producing products across the Personal Systems business portfolio (ex. pcs audio gaming displays etc.)

Experience

Bachelors degree in technical discipline (engineering) or equivalent experience; advanced university degree preferred

15 years of experience in a supply chain manufacturing and operations quality required.

Significant Supply Chain and Operations background required with experience in manufacturing product and process quality required; experience with PC original design manufacturers (ODMs) preferred

Experience operating in a lean production system (TPS or equivalent) with lean six sigma credentials and experience. Data driven mindset and success leading process improvement initiatives using known quality methodologies

Transformational program management. Demonstrate experience in transforming an organization and/or business model by changing processes systems people/skills culture etc.

Strong interpersonal skills that foster collaboration within team with business partners cross-functional teams and manufacturing partners. Exhibit strong project management skills including prioritization meeting deadlines and managing multiple projects concurrently

Experience developing and leading a Quality Management program. Leadership skills to mentor coach develop and enhance the knowledge skills and abilities of the quality team

Executive influence and communication skills across verbal written and formal presentation settings. Strong problem-solving skill with analytic mind-set

Drive initiatives that deliver on making a sustainable impact across our people the planet and our communities

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

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