Senior Creator Operations Specialist (Affiliate Marketing)

公司簡介Company Introduction

Coupang 正在重新定義購物體驗致力於讓每位顧客從開啟 Coupang App 的那一刻起到商品送達家門的瞬間都能享受到令人驚艷的服務體驗

Coupang 在台灣提供的服務包括

• 火箭速配Rocket Delivery以實惠的價格提供多樣化商品的隔日配服務
• 火箭跨境Rocket Overseas提供來自韓國美國及其他國家數百萬件熱銷商品的免國際運費配送服務

我們正在尋找優秀人才加入團隊共同推動 Coupang 在台灣市場的持續成長這將是您參與 Coupang 台灣發展的重要機會一起打造讓顧客驚呼沒有 Coupang 以前我到底是怎麼生活的的購物體驗

職位概述Role Overview

身為 資深創作者營運專員Senior Creator Operations Specialist您將在台灣市場的創作者生態系發展中扮演關鍵角色負責創作者招募活動執行平台營運及合作夥伴管理等工作

您將與內容創作者Creators經紀公司MCN 機構以及內部跨部門團隊密切合作共同推動創作者生態系的成長與營運效率提升

此職位適合具備網紅行銷Influencer Marketing或創作者營運Creator Operations實務經驗的人才如果您熱衷於建立合作關係管理專案活動並希望在快速成長的環境中發揮影響力我們期待您的加入

工作內容What You Will Do

創作者招募與夥伴管理Creator Acquisition & Partner Management

• 發掘招募並協助 InstagramYouTubeTikTokThreads 等平台的 KOL 與 KOC 完成加入流程
• 建立並維護與創作者MCN 機構及經紀公司的合作關係
• 向創作者介紹平台合作機會協助其了解加入 Coupang 生態系的價值與發展潛力
• 透過持續溝通與互動提升創作者參與度並支持其成長發展

活動與平台營運Campaign & Platform Operations

• 負責網紅行銷專案日常營運管理從合作啟動到活動結束全程追蹤執行
• 與創作者協作確保內容如期產出並符合活動需求與規範
• 追蹤活動執行進度主動發現並解決營運問題
• 作為創作者主要聯繫窗口在合作過程中提供必要支援與指導
• 追蹤活動成效整理並提供營運洞察作為後續優化依據

合約與付款作業管理Contracting & Payment Operations

• 協調創作者及合作夥伴的合約簽署文件作業及合作流程
• 確保活動交付項目完成並準確記錄相關成果
• 支援每月創作者及合作夥伴的付款與結算流程
• 維護相關營運資料並與內部團隊合作確保付款及合規流程順利執行

流程優化Process Improvement

• 發掘提升創作者體驗與營運效率的機會並提出改善建議
• 維護創作者資料庫活動追蹤工具及相關營運紀錄的正確性
• 協助建立最佳實務流程及可規模化的營運機制

基本條件Basic Qualifications

• 具備 3 至 5 年 Influencer MarketingCreator OperationsPartnership ManagementDigital Marketing 或廣告代理商客戶管理相關工作經驗
• 曾負責台灣市場網紅行銷專案及創作者合作關係管理
• 具備優秀的溝通協調能力及跨部門合作經驗
• 熟悉 ExcelGoogle Sheets以及 CRM 或相關追蹤管理工具
• 具備良好的組織管理能力能同時處理多項專案
• 工作主動積極細心負責且能適應快速變化的工作環境

加分條件Preferred Qualifications

• 具備 KOLKOCMCN經紀公司或 Affiliate Marketing聯盟行銷相關合作經驗
• 熟悉主要社群媒體平台及創作者生態圈運作模式
• 具備合約管理請款付款作業等相關經驗
• 具備優秀的問題分析與解決能力以及主動積極的工作態度
• 對 Partnership ManagementCreator Growth 或 Marketing Operations 等職涯發展方向具有高度興趣

招募流程Recruitment Process

• 履歷審核Application Review
• 電話面談Phone Interview
• 現場面試或線上面試Onsite / Virtual Onsite Interview
• 錄取通知Offer

實際招募流程將依職位性質及面試安排需求進行調整
面試時間及結果將透過應徵時填寫的電子郵件信箱通知

其他注意事項Details to Consider

• 若職缺已招募額滿公司有權提前關閉職缺
• 如應徵者於申請過程中提供不實資訊Coupang 有權撤銷錄用資格
• 依法享有就業保障資格者如身心障礙人士退伍軍人等將依相關法令規定提供適當就業保障措施

個人資料蒐集與使用聲明Privacy Notice

您的個人資料將依 Coupang 招募隱私權政策進行蒐集與管理

Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices Rocket Oversea which offers free international delivery on millions of best-selling products from Korea the U.S. and beyond.

We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang

Role Overview

As a Senior Creator Operations Specialist for the Taiwan market you will play a key role in growing and managing our influencer ecosystem. You will work closely with creators agencies and internal stakeholders to support creator acquisition campaign execution platform operations and partner engagement.

This role is ideal for someone with hands-on influencer marketing or creator operations experience who enjoys building relationships managing campaigns and driving operational excellence within a fast-growing environment.

What You Will Do

Creator Acquisition & Partner Management

• Identify recruit and onboard KOLs and KOCs across platforms including Instagram YouTube TikTok and Threads.
• Build and maintain relationships with creators MCNs and talent agencies.
• Introduce platform opportunities and help creators understand the value of joining our ecosystem.
• Support creator growth and participation through ongoing communication and engagement.

Campaign & Platform Operations

• Manage day-to-day influencer campaign operations from onboarding through campaign completion.
• Coordinate with creators to ensure content is delivered on time and aligns with campaign requirements.
• Monitor campaign progress and proactively address operational issues.
• Act as a primary point of contact for creators providing guidance and support throughout their platform journey.
• Track campaign performance and provide operational insights for future improvements.

Contracting & Payment Operations

• Coordinate creator and agency contracts documentation and onboarding requirements.
• Ensure campaign deliverables are completed and accurately tracked.
• Support monthly payment processing and creator settlement activities.
• Maintain operational records and collaborate with internal teams to ensure timely payment and compliance processes.

Process Improvement

• Identify opportunities to improve creator experience and operational efficiency.
• Maintain accurate creator databases tracking tools and campaign records.
• Support the development of operational best practices and scalable workflows.

Basic Qualifications

• 3-5 years of experience in Influencer Marketing Creator Operations Partnership Management Digital Marketing or Agency Account Management.
• Experience managing influencer campaigns and creator relationships in the Taiwan market.
• Strong communication and stakeholder management skills.
• Proficiency in Excel/Google Sheets and CRM or tracking tools.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Self-motivated detail-oriented and comfortable working in a fast-paced environment.

Preferred Qualifications

• Experience working with KOLs KOCs MCNs talent agencies or affiliate marketing programs.
• Familiarity with major social media platforms and creator ecosystems.
• Experience coordinating contracts invoicing or payment operations.
• Strong problem-solving skills and a proactive mindset.
• Interest in developing toward Partnership Management Creator Growth or Marketing Operations leadership roles.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Experience:

  Senior IC