Job Location:
Taipei City - Taiwan
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Customer Complaint Handling
Receive register and classify customer complaints.
Perform initial assessment urgency evaluation and containment actions.
Lead and follow up on problemsolving processes such as 4M 5Why and Fishbone Analysis.
Prepare and deliver customer response reports (e.g. Compliant reports investigation summaries) within required timelines.
Problem Investigation & Corrective Actions
Conduct onsite investigations sampling testing and data analysis.
Collaborate with Production Engineering and Suppliers to identify root causes.
Develop implement and track corrective and preventive actions (CAPA).
Ensure corrective actions are effectively implemented (e.g. process adjustments inspection updates SOP revisions).
Internal & External Communication
Act as the primary quality contact for customers on complaint issues.
Coordinate crossfunctional meetings to review complaint status and action plans.
Visit customer sites when necessary to support investigations or quality meetings.
Quality Data Analysis & Reporting
Maintain a database of customer complaints and perform trend analysis.
Prepare monthly/quarterly complaint KPI reports (e.g. complaint rate recurrence rate).
Drive continuous improvement programs focusing on reducing frequent or severe complaints.
Additional Responsibilities
Develop and implement the process quality management systems in operation including procedures and SOP/WI/OPL & related Trainings
Participate in WCM Pillar/Team for continuous improvement activities
Execution of any other tasks/projects assigned by Manager Participate in quality risk assessments and product validation for new products.
Familiar with quality system
Good in English: Speaking/Listening/Reading/Writing Skill (TOEIC 650 above)
Good communication/interpersonal skill and problem solving techniques
MS office software skills (Excel Word Power Point Outlook etc.)
Experienced in Food industry is a plus.
Experienced in ISO9001 ISO22000 or FSSC22000 or BRCGS is a plus.
Ability to conduct on-site investigations sampling testing and data analysis.
Good understanding of manufacturing processes and quality systems.
Able to work independently and under time pressure.
Customer focused mindset with strong responsibility and follow-through.
Education and work experience requirements:
Education: Bachelors degree in Engineering Materials Chemistry Mechanical Engineering Industrial Engineering or related technical fields.
Minimum 2 years of experience in Quality Assurance Quality Control Manufacturing or Customer Complaint Handling.
Experience in packaging materials consumer goods or manufacturing industry is preferred.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
This job posting expires on 13 June.
If you have any questions about your application please contact Alaia Gu.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
IC
About Company
Tetra Pak is the world's leading food processing and packaging solutions company working closely with our customers and suppliers to provide safe food.
