Principal Business Analyst

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices Rocket Oversea which offers free international delivery on millions of best-selling products from Korea the U.S. and beyond.

We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang

Role Overview

A Principal Business Analyst/Senior Manager Business Analysis leads multiple impactful projects that have impact on multiple teams and provide significant business value. This person uses his deep domain expertise across multiple functions to not only accomplish business goals but to come up with novel ways to analyze and visualize data. Additionally this person will contribute to analytics projects designed to help drive Coupangs growth support specific initiatives from all areas of Coupang and help analysts across the team and organization with their development.

What You Will Do

• Strategic Insights: Lead the end-to-end analytics for the Retail growth. Identify root causes for high return rates (e.g. sizing issues logistical damage or fraud) and propose data-backed solutions.

• Predictive Modeling: Develop and oversee models to retail category growth propensity and customer lifetime value (CLV) helping the business proactively manage risk.

• Stakeholder Influence: Act as a strategic partner to the Brand Management (Category buyer) using data to influence the product roadmap and operational SOPs.

• Team Leadership:Mentor and scale a team of high-performing data analysts fostering a culture of technical excellence and business-first thinking.

• Dashboarding & Automation:Transition the organization from manual reporting to real-time automated BI solutions (Tableau/Looker) that empower regional leads

Basic Qualifications

• Experience8 years in Data Analytics Business Intelligence or Data Science (E-commerce or FinTech preferred).
• Technical StackExpert proficiency inSQLandPython/R. Deep experience withTableauPowerBI orLooker Prompt engineering usage for LLMs for analytics.
• Statistical SkillsStrong grasp of A/B testing regression analysis and hypothesis testing.
• Leadership3 years of experience managing direct reports and leading cross-functional projects.
• CommunicationAbility to translate data-speak into executive-level narratives in bothEnglish and Mandarin.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Experience:

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