Personalized Healthcare (PHC) Lead

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

I. Team Leadership and People Development

• Lead and Coach: Provide direct line management coaching mentorship development to a team of PHC Partners fostering a culture of high performance accountability and entrepreneurial thinking.

• Performance Management: Set clear performance objectives conduct regular reviews and manage the goals/sales performance of the team ensuring goals/sales and profitability targets are met or exceeded.

• Recruitment and Onboarding: Participate in the recruitment and development of talent

II. Commercial Strategy Execution & Business Results

• Strategic Planning: Translate the overall business strategy into actionable time-bound business plans and sales/account strategies for your team and territory to drive adoption of high medical value assays and utilization of hospital point-of-care solutions. Closely collaborate with Diagnostics Value Team (Marketing) and other relevant teams to define and review product marketing strategies.

• Sales/Account Strategy Execution: Oversee and drive the execution of the account strategies across the designated hospital accounts drive cross-functional collaboration in particular with Customer Success Partners for Hospital and Lab other field colleagues and external stakeholders to ensure cohesive execution and maximize account opportunities.

• Medical Value Delivery: Ensure that the teams strategies deliver demonstrable medical value of high medical value assays to healthcare systems clinicians and patients enabling optimal disease management to achieve better patient outcomes.

• Account and Territory Management: Manage the overall territory plan and key accounts allocate resources effectively.

• Forecasting and Reporting: Ensure accurate sales forecasting pipeline visibility and timely reporting on business performance

• Distributor Management: As distributor owner collaborate with Strategic Planning Business and Commercial Excellence Team to drive distributor strategies which enable sales growth

III. Customer Experience Excellence

• KOL (clinicians) Engagement: Working together with Diagnostic Value Team and Medical Team maintain a high level of market intelligence and a close liaison with Key Opinion Leaders (KOLs) and clinical experts in the industry to gather insights and drive changes in respective hospitals and the Taiwan healthcare ecosystem.

• Customer Advocacy: Champion customer needs internally ensuring seamless collaboration with Diagnostics Value (Marketing) Customer Experience Team Global Service Team (FMI APAC and Global teams) and other functions to improve resolve issues and enhance the end-to-end customer journey.

IV. Compliance and Integrity

• Conduct all business activities in full compliance with Roche Secure Roche Behavior in Business Roche Competition Law Interactive Dialogues and Roche Safety Security Health and Environmental Protection policies while demonstrating a solid understanding of compliance requirements and upholding the high standard of integrity.

Qualifications:

• Good Compliance track record. No material Compliance violation is identified in the past 5 years

Education:

• A bachelors degree in medical/pharmaceutical/Life Sciences/marketing related field. An advanced (masters or doctorate) degree is preferred.

Working Experience:

• > 7 years of progressive experience in IHC/FMI/NGS/Oncology related field with a proven track of driving customer centric ways of working.

• > 2 years of direct people management experience specifically leading and coaching a commercial or sales team.

• Proven track record of translating high-level strategy into successful field execution and exceeding demanding sales/business targets.

• Proven track record of interacting with clinical KOLs clinicians such as oncologists pathologists and nurses.

• Experience in a diverse and inclusive environment.

Skills & Knowledge:

• Excellent coaching and mentoring abilities to develop talent and drive team performance.

• Deep commercial and strategic acumen with an understanding of the end-to-end sales lifecycle and go-to-market strategies.

• In-depth knowledge of oncology diseases Pharmaceutical/NGS scientific knowledge (including molecular biology and bioinformatics etc.) and market characteristics is preferred.

• Strong skills in key account management commercial negotiation and managing channel/distributor relationships.

• Good knowledge of Compliance requirements and clear understanding of high standards of Integrity

Competencies:

• Entrepreneurial Mindset: Ability to think and act entrepreneurially taking a whole-system perspective to drive growth.

• VACC Leadership Role Model: Demonstrated ability to act as a Visionary Architect Coach and Catalyst.

• Customer-Centricity: Strong focus on enhancing the customer experience and building long-term value-based relationships.

• Strategic thinker: Capability to develop rigorous and thoroughly developed business strategies.

• Compliance and Integrity: Unwavering commitment to conducting all business activities in full compliance with company policies and local regulations.

Others (i.e. Travel Requirement):

• Travel domestically and internationally as required.

• Open to work on weekends as required where there are official events.

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.