Senior Manager, Trust and Safety Compliance Audit

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices Rocket Oversea which offers free international delivery on millions of best-selling products from Korea the U.S. and beyond.

We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang

Team Overview

The Trust and Safety team at Coupang is responsible for curbing fraud and abuse and thereby improving customer and sellers trust on the platform while ensuring that genuine customers/ sellers get the best of experiences. Trust and Safety team develops policies and standards provides appropriate guidance and helps to implement and monitor controls to identify and mitigate risks across the platform. The team partners with business and operations to design products services and controls which reduce fraud and risk vulnerabilities and govern the process by measuring monitoring and reporting fraud risks.

Role Overview

We are seeking a dynamic and experienced Trust & Safety Compliance Auditor to join our this role you will play a critical role in ensuring that our products meet all Trust and safety compliance standards. You will develop audit programs and collaborate closely with cross-functional teams to drive continuous improvement in Trust & Safety compliance practices.

What You Will Do

About the Role

We areseekinga dynamic and experienced Manager ofTrust&Safety Compliance Audit to join our this role you will play a critical role in ensuring that our products meet allTrust andsafety compliance standards. You will lead a team of auditors develop audit programs and collaborate closely with cross-functional teams to drive continuous improvement inTrust& Safety compliance practices.

Key Responsibilities:

Audit Programs and Execution:

Develop and execute comprehensive audit programs to assesstrust andsafety compliance.

Conduct on-site and remote compliance audits fortrustandsafety compliance.

Review and analyze audit findingsidentifyingnon-complianceissuesand opportunities for improvement.

Stay up-to date with relevant policiesproceduresand SOPs

Team Leadership:

Lead and mentor a team oftrust andsafety compliance auditors.

Provide guidance training and support to audit team members to ensure effective audit execution.

Foster a culture of continuous improvement and commitment totrust andsafety.

Collaboration:

Work closely with cross-functional teams includingfraud operation teamsproductteams quality assurance supply chainand legal to address compliance issues and drive corrective actions.

Communicate audit findings and recommendations to stakeholders at all levels of the organization.

Reporting and Documentation:

Prepare detailed audit reports including findings observations and recommendations.

Maintainaccurateand organized audit records and documentation.

Continuous Improvement:

Drive continuous improvement initiatives to enhancetrust andsafety compliance processes.

Monitor the effectiveness of corrective actions and preventive measures.

Preferred Qualifications

Bachelors degree in relevant field; advanced degree or relevant certifications preferred.

10 years of experience intrust andsafety compliance auditing with 5 years in a leadership or managerial role.

Strong knowledge of relevant industry regulations and standards.

Excellent communication and interpersonal skills.

Strong analytical and problem-solving abilities.

Ability to lead and motivate a team fostering a collaborative and results-oriented work environment.

Attention to detail anda commitmentto delivering high-quality audit outcomes.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Experience:

  Senior Manager