IT Support Administrator, APAC ( IT )

You have a passion to lead

Your drive to inspire and guide sets you apart. You thrive on taking responsibility tackling challenges head-on and turning obstacles into opportunities. Working closely with a diverse talented team to deliver innovative solutions energizes you and you find genuine satisfaction in helping clients achieve their goals.

Were in search of dynamic IT talent who not only excel in a fast-paced collaborative environment but also bring creativity strategic insight and a good sense of humour to every challenge. If youre ready to empower clients mentor teammates and drive transformative communications we want to hear from you!

If you like where this story is leading read on.

The Plot Thickens: Job Description

• Desktop and end-user support: You will be the first point of contact for IT support in the Taiwan office handling day-to-day technical issues for staff. From laptop troubleshooting software installation and printer setup to account provisioning and password resets youll ensure the team stays productive with minimal downtime.

• Microsoft 365 administration: You will manage and support our Microsoft 365 environmentthe backbone of our daily operations. This includes administering Exchange Online SharePoint Online OneDrive Teams and Entra ID (Azure AD) as well as managing user accounts licences distribution groups and security policies through the Microsoft 365 admin centre and related portals.

• Network and infrastructure management: You will maintain and troubleshoot the office network infrastructure including firewalls managed network switches and wireless access points. Youll ensure stable and secure connectivity for all users coordinate with ISPs for circuit issues and support VPN configurations as needed.

• Asset management: You will track and manage all IT hardware and software assets throughout their lifecyclefrom procurement and deployment to retirement and disposal. Using our asset management system (Snipe-IT) youll maintain accurate inventory records manage warranty tracking and coordinate equipment refreshes.

• Endpoint management: You will assist with device enrolment and policy deployment through Microsoft Intune ensuring laptops and mobile devices are properly configured secured and compliant with company standards. Youll handle OS imaging application packaging and endpoint security agent deployment.

• IT project support: You will participate in IT implementation projects as assignedwhether rolling out new tools migrating services or deploying infrastructure upgrades across the Taiwan office. Youll work with the regional IT team to plan test and execute project deliverables on schedule.

• Documentation and knowledge base: You will create and maintain IT support documentation including standard operating procedures troubleshooting guides and user-facing how-to articles. Clear documentation helps the team scale and ensures consistent support quality.

• Vendor and contractor coordination: You will liaise with local vendors ISPs and service providers for procurement maintenance and on-site support. Youll coordinate quotes schedule visits and ensure service-level commitments are met.

Attributes of the Protagonist (Thats You)

• Hands-on problem-solver with a service-oriented mindset

• Team player your success is my success!

• Organised and detail-oriented in tracking assets tickets and documentation

• Proactive you anticipate issues and resolve them before users notice

• Patient and effective communicator especially with non-technical colleagues

• Curious and eager to learn new technologies and expand your skill set

• Reliable and accountable you follow through on commitments

• Comfortable working both independently and as part of a distributed regional team

The Heros Background: Qualifications

• Diploma or Bachelors degree in Information Technology Computer Science or a related field from a reputable university

• 3-4 years of experience in an IT support helpdesk or system administration role

• Solid working knowledge of Microsoft 365 administration (Exchange Online SharePoint Teams Entra ID Intune)

• Hands-on experience with networking equipmentfirewalls managed switches and enterprise wireless access points

• Familiarity with IT asset management tools and practices

• Experience with Windows desktop and laptop troubleshooting including OS deployment and imaging

• Basic understanding of endpoint security tools (antivirus EDR) and patch management

• Strong communication skills in Mandarin Chinese and English
• Relevant certifications are a plus: CompTIA A CompTIA Network Microsoft 365 Certified CCNA or equivalent

Come join us and be at the forefront of marketing and communications and work with industry-leading tech brands. We value diverse thinking inclusion in decision making and embrace ideas that push the boundaries.

We welcome applications from candidates based in Taiwan with preference given to those who have existing rights to work in country. Should you have any reasonable accommodations please feel free to indicate in your application to us.

A competitive salary benefits package and career advancement opportunities will be offered to the successful candidate. We also offer our staff a four-week sabbatical after four years.

We will contact all shortlisted candidates from
(our HR system).

About Us

Were an integrated communications consultancy that specializes in solving hard problems the tougher the better for tech companies. Headquartered in Silicon Valley weve established a global infrastructure tuned for the tech industry. Toward this end we operate offices in Boston Beijing Hong Kong Jakarta Kuala Lumpur London Munich Paris Portland San Jose Seoul Shanghai Singapore Shenzhen Taipei and Tokyo.

Were a company that values diversity and inclusion. Were proud to be an equal opportunity employer. We welcome applications from all individuals irrespective of race ethnicity national origin gender gender identity sexual orientation age religion disability status veteran status or any other characteristic.

For more information visit and Experience:

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