IT Operations, Infrastructure & Cybersecurity Lead IT

The IT Operations Infrastructure & Cybersecurity Lead is a senior operational lead responsible for ensuring the total reliability availability security and performance of Veolia Taiwans technology environment. As the primary owner of Delivery & Reliability and Cybersecurity & IT/OT Compliance this role provides the foundational infrastructure and hosting perimeters that power all core enterprise systems as well as local Data and AI initiatives. 

Key Responsibilities

Foundational Infrastructure for Enterprise Data & AI:

• Manage and maintain cloud environments (AWS and GCP) server instances database hosting and storage layers supporting core enterprise applications the Central Data Platform and AI processing.

• Oversee hardware and network connectivity for operational environments including plant network switches and data connectors.

• Ensure 99.9% network availability across corporate offices and plant sites managing routers firewalls VPNs and SD-WAN architectures.

IT/OT Cybersecurity & Governance:

• Act as the local point of contact for Group and Asia Cybersecurity enforcing global security frameworks access policies and encryption standards across IT and OT networks.

• Monitor vulnerability dashboards coordinate patch management and ensure security issues are remediated within agreed Service Level Agreements (SLAs).

• Promote cybersecurity awareness across the organization and maintain audit readiness to ensure zero critical gaps during security audits.

• Define document and regularly test Disaster Recovery (DRP) and Business Continuity Plans (BCP) in coordination with plant management.

Endpoint & Asset Lifecycle Management:

• Oversee the procurement configuration deployment and decommissioning of all endpoint hardware (laptops mobile devices and office peripherals).

• Maintain Mobile Device Management (MDM) solutions to enforce device encryption security policies and Multi-Factor Authentication (MFA).

Third-Party Supplier & Helpdesk Supervision:

• Manage external IT support suppliers supervising their daily deliverables tracking ticket queues and enforcing SLA targets.

• Serve as the Tier 2/Tier 3 escalation contact for major IT outages or complex technical incidents that exceed vendor scope ensuring fast resolution and root-cause analysis.

Qualifications :

Required Qualifications

• 8 years of progressive hands-on experience in IT Infrastructure System Administration Network Engineering IT Operations and Cybersecurity.

• Deep proficiency in managing cloud environments (AWS / GCP) virtual servers database administration (SQL) and network architecture (firewalls VLANs VPNs OT network segmentation).

• Strong working knowledge of cybersecurity standards (ISO 27001 NIST or Group corporate security frameworks) endpoint security tools and vulnerability management platforms.

• Advanced knowledge of Windows/Mac/Linux environments Google Workspace administration Active Directory/IAM and MDM solutions.

• Proven ability to manage third-party service providers contract deliverables and ITIL-aligned service management metrics.

• Professional working proficiency in Mandarin Chinese and intermediate-to-advanced technical English (essential for regional security reporting and infrastructure alignments).

Skills & Personal Attributes

• Reliability & Stability First: A methodical process-oriented mindset dedicated to operational uptime system health and proactive risk reduction.

• Structured Governance: Prefers clear procedures documented runbooks and disciplined vendor supervision over erratic ad-hoc troubleshooting.

• Enabler of Data & AI: Takes pride in building and maintaining the high-performance hardware network and cloud foundation that allows the rest of the team to innovate safely.

• Focus & Autonomy: Designed with zero direct employee-management duties allowing deep focus on steady-state IT infrastructure vendor SLA supervision and cybersecurity compliance at a manageable predictable pace.

其他資訊 :

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time