Internship HMI CS Operation Team Hsinchu
Job Location:
Taipei City - Taiwan
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Position Overview
The HMI CS Operations Specialist is responsible for supporting customer service operations through data analysis reporting coordination and cross-functional communication. This role ensures operational efficiency accurate reporting and smooth execution of logistics and departmental activities.
- Collect clean and analyze operational and customer service data
- Generate regular and ad-hoc reports to support decision-making
- Develop and maintain BI (Business Intelligence) dashboards and performance metrics
- Monitor KPIs such as service level response time and shipment performance
- Provide insights and recommendations to improve operational efficiency
- Prepare structured BI reports using internal tools or platforms
- Ensure data accuracy consistency and timely delivery of reports
- Support management with data visualization and trend analysis
- Collaborate with stakeholders to define reporting requirements
- Organize and host internal and cross-functional meetings
- Prepare meeting agendas presentations and materials
- Document meeting minutes action items and follow-ups
- Facilitate communication between teams to ensure alignment
- Track and coordinate shipment status and delivery schedules
- Liaise with logistics partners vendors and internal teams
- Handle shipping documentation and issue resolution
- Ensure timely and accurate delivery of products/services
- Support planning and execution of departmental activities and projects
- Assist in process improvement initiatives
- Coordinate team events training sessions or internal programs
- Provide administrative and operational support to the CS team
- Utilize advanced Excel functions (Pivot Tables VLOOKUP formulas etc.)
- Maintain structured datasets and ensure data integrity
- Automate routine reporting processes when possible
- Create professional PowerPoint presentations for management and stakeholders
- Summarize data insights into clear visual formats
- Support business reviews and performance presentations
- Bachelors degree in Business Operations Data Analytics or related field
- 13 years experience in customer service operations logistics or data analysis
- Strong proficiency in Microsoft Excel and PowerPoint
- Experience with BI tools (e.g. Power BI Tableau) is a plus
- Good analytical and problem-solving skills
- Data analysis & reporting
- Business intelligence & dashboard creation
- Communication and meeting facilitation
- Logistics coordination
- Organizational and multitasking ability
- Attention to detail and accuracy
- Proactive and results-driven
- Strong teamwork and collaboration skills
- Ability to manage multiple tasks in a fast-paced environment
If you want I can also:
- Tailor this JD for internal promotion vs hiring post
- Add KPIs / performance metrics
- Convert it into a resume format or LinkedIn job post
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML Read our frequently asked questions.
Required Experience:
Intern
About Company
ASML gives the world's leading chipmakers the power to mass produce patterns on silicon, helping to make computer chips smaller, faster and greener.
