(HQ) Regional Account Manager (VIP Accounts)

The Regional Account Manager (RAM) acts as the primary interface between assigned strategic accounts and Morrison Expresss internal teams across the region. The role is responsible for developing and growing strategic customer relationships translating customer requirements into effective operational execution and ensuring consistent high-quality service delivery SOP compliance and KPI performance.

Working closely with the Global Account Manager (GAM) operations product and regional teams the RAM balances commercial growth with day-to-day service excellence identifying new business opportunities and driving account strategy while ensuring customer requirements are reliably executed to achieve customer satisfaction revenue and profitability targets.

KEY RESPONSIBILITIES

1. Client Relationship & Account Management
   Build and maintain strong relationships with assigned strategic accounts. Support the GAM in ensuring customer satisfaction across the region using customer feedback to drive continuous improvement in the customer experience and proactively resolving issues in the first instance.
2. Business Development Strategic Planning & Commercial Support
   Identify new business opportunities and develop account growth strategies; collaborate with the GAM on pricing and QBR (Quarterly Business Review) preparation and provide market updates/research to the customer in order to drive regional revenue and profitability.
3. Operations Coordination & Service Delivery
   Monitor shipment status and service delivery across the region through daily/monthly reports; coordinate day-to-day pick-up booking and delivery arrangements with origin/destination offices; update tracking systems and maintain data integrity across all service scopes.
4. SOP Process Governance & Solution Development
   Develop and maintain SOPs for the region and local offices ensuring consistency across all service scopes; align with Local Account Managers (LAMs) on new requirements or policies; lead project management and solution development to meet evolving customer needs.
5. KPI Compliance & Reporting
   Collect data and track daily/weekly/monthly KPIs; submit timely reports to the GAM and/or customer; proactively flag potential service issues; prepare regional performance updates for stakeholder review.
6. Cross-Functional & Cross-Time-Zone Coordination
   Act as a liaison across regional offices and internal teams (sales operations product). Participate in early-morning evening or overnight calls/meetings with overseas customers and teams as required (e.g. aligning with other Regional Account Managers and the customer across time zones)
   

ESSENTIAL JOB QUALIFICATIONS

Education/Technical Skills

• Bachelors degree or above in Business Administration Logistics Supply Chain Management International Trade Engineering or a relateddiscipline (or equivalent practical experience).
• Strong command of both written and spoken English and Chinese with effective communication skills for collaboration across Asia-Pacific Americas and Europe offices.
• Proficient in Microsoft Office (Excel PowerPoint Word Outlook) with solid experience preparing reports and tracking data.
• Strong presentation negotiation and stakeholder management skills.

Knowledge/Work Experience

• 8 years of experience in freight forwarding account management with strategic or global account management experience highly preferred.
• Experience serving semiconductor electronics high-tech manufacturing or industrial customers is a plus; experience on a Key Account Management (KAM) team is also a plus.
• Proven track record in business development account growth and customer relationship management.
• Experience working in a regional or global organization with cross-functional cross-cultural teams.
• Strong commercial acumen with the ability to balance revenue growth profitability and customer satisfaction.

Key Behavioral Competencies

• Customer-centric mindset with strong relationship-building capabilities and a service-oriented attitude.
• Strong business development sales and commercial negotiation skills.
• Excellent fluent communication and influencing skills across all organizational levels.
• Strategic thinker with strong analytical and problem-solving abilities; resourceful and independent.
• Proactive and results-oriented capable of driving initiatives and projects independently.
• Strong planning organizational and project management skills.
• Effective collaborator able to work across regions and functions.
• Adaptable and able to thrive in a fast-paced dynamic global environment.
  

Required Experience:

IC