(HQ) Regional Account Coordinator, Supervisor

Support the Regional Account Manager (RAM) as the control tower for the customers business activities across the Asia region ensuring daily shipment execution station coordination and data quality while also preparing global reports for the customer including KPI QBR and pricing.

KEY RESPONSIBILITIES

Daily Shipment Follow-Up

• Follow up daily on shipment status pick-up booking and delivery progress for the customers shipments within the region.
• Execute day-to-day communication with the customer and origin/destination offices to arrange and track shipments.

Regional Station Coordination

• Coordinate with all stations branches and agents in the region to handle operational queries and align on shipment requirements.
• Support the Regional Account Manager (RAM) by relaying the customers requirements and updates to the relevant stations.

System Entries & Data Maintenance

• Enter and maintain shipment rate and billing information in the system accurately and on time.
• Update and maintain data quality in the tracking system to ensure accurate shipment visibility.
  

Reports Monitoring & Updates

• Prepare and update reports for Asia region business activities and compile global reports for the customer including KPI QBR and pricing.
• Monitor KPI metrics including OTP data quality EDI and billings and report status to the RAM.

Issue Follow-Up

• Follow up on logistics issues claims and operational abnormalities and escalate to the RAM when resolution is needed.
• Compile relevant data to support the RAM in identifying root causes and resolutions.

Project & Ad Hoc Support

• Monitor and update project progress status for the project team.
• Support continuous logistics ad hoc tasks as assigned.
  

ESSENTIAL JOB QUALIFICATIONS

Education/Technical Skills

• College graduate.
• Proficient in Microsoft Office (Word Excel PowerPoint) email and general internet applications.
  

Knowledge/Work Experience

• Minimum 3 years of freight forwarding experience required (experience in a key account management team is a plus).
• General knowledge of air and ocean imports/exports customs and rate management.

Key Behavioral Competencies

• Strong communication and relationship-building skills with a customer service attitude.
• Proactive detail-oriented and skilled in identifying and resolving operational issues.
• Good planning organization and problem-solving skills.

Required Experience:

Manager