(HQ) Key Account Operational Excellence Manager

Role&Responsibilities:

• Establish and review SOPs; prepare training materials conduct training sessions and ensure operational compliance and quality standards are met.
• Monitor operational excellence through daily transaction reports and data analysis to identify trends issues and opportunities for improvement.
• Oversee end-to-end process quality ensuring service failures are promptly investigated root causes identified and preventive actions implemented.
• Continuously optimize services across all aspects including total lead time security reporting IT systems and cost-saving initiatives.
• Act as the key global coordinator for assigned accounts ensuring all KPIs meet requirements and driving continuous service and performance improvements.
• Manage project-based enhancement initiatives using practical tools to track progress ensure timely completion and communicate effectively with stakeholders.

Qualifications:

• 5-8 years logistic industry experience with operation and commercial background
• Projectmanagementexperiencewillbeaplus
• FluentinEnglishandMandarin
• Ability to define problems collect & analyze data establish facts and draw valid conclusions

Required Experience:

Manager