(HQ) Business Analyst – Forwarding Operations

This position based at the Global Headquarters is responsible for designing optimizing and implementing the companys system-based operational processes. The role ensures that all processes are standardized consistent efficient and compliant while maintaining continuous monitoring and improvement after implementation to enhance operational effectiveness. It also includes the development of customized workflows to meet specific business needs.

KEY RESPONSIBILITIES

Requirement Gathering and Analysis

• Gather analyze and document business and system requirements to identify process needs and improvement opportunities.
• Translate business requirements into functional and process solutions.

Process Design and Planning

• Design and standardize workflows and implementation plans to ensure process alignment and timely delivery.
• Identify opportunities to leverage digital and AI-enabled solutions to improve efficiency.

Process Testing and Pilot Implementation

• Conduct process validation pilot testing and evaluate results to ensure effectiveness before full rollout.

Implementation and Execution

• Coordinate cross-functional teams to ensure successful deployment and adoption of new processes and systems.
• Support user training and prepare process documentation where required.

Monitoring and Continuous Improvement

• Monitor process performance identify improvement opportunities and drive optimization initiatives through automation digitalization and AI-driven solutions.
  

ESSENTIAL JOB QUALIFICATIONS

Education/Technical Skills

• Bachelors degree or above (all majors are welcome).
• CargoWise One
• Microsoft Office (PowerPoint Excel Word Outlook)
• Flowchart and process mapping tools
• Familiarity with AI tools and technologies (e.g. AI assistants workflow automation tools or AI-enabled business applications) for process analysis documentation and operational improvement is preferred

Knowledge/ Work Experience

• Minimum 2 years of relevant experience in process design management or improvement within the air ocean freight or logistics industry.
• Familiarity with air ocean logistics freight is a must.
• Experience in using or providing training for CargoWise One.
• Experience working in cross-country teams or managing international projects.
• Develop and update process training materials and operational manuals.
• Experience in identifying evaluating or adopting digital and AI-driven solutions to improve operational efficiency workflow automation or business processes is preferred
• Strong command of both written and spoken English and Chinese with effective communication skills for collaboration across Asia-Pacific Americas and Europe offices.

Key Behavioral Competencies

• Strong logical thinking and problem-solving ability.
• Detail-oriented with a strong mindset toward process design and continuous improvement.
• Excellent time management skills with the ability to manage multiple tasks effectively.
• Open to learning and adopting emerging technologies including AI-enabled solutions to drive process innovation and business value.

Required Experience:

IC