Hospitality Manager

Scope of Work

Responsible for overseeing and elevating the client experience within the Taiwan market with a focus on creating personalized memorable experiences in line with Audemars Piguets luxury standards. This includes managing hospitality operations food & beverage services training programs and events at both AP Houses and boutiques. The role also requires collaboration with local and international partners to ensure seamless client engagement and long-term relationships.

Customer Experience Management                            Ensure that Audemars Piguets brand values are consistently delivered through exceptional hospitality service and client experiences.

• Work closely with the retail team to drive client loyalty foster strong brand affinity and contribute to business growth through high service standards.
• Oversee boutique food & beverage offerings ensuring that they align with brand values and provide a luxury experience for clients.
• Monitor service standards across all touchpoints ensuring seamless delivery of hospitality personalized treatment and client journey planning.
• Regularly visit AP Houses and boutiques to assess the guest experience from service quality to client interaction.
• Lead the planning and execution of client journeys ensuring that each client receives a tailored memorable experience whether its a private appointment event or in-store visit.
• Work with the brand team to organize and execute VIP gatherings special celebrations and client-focused events enhancing brand loyalty and deepening client relationships.
• Develop and execute personalized celebrations for clients milestones ensuring a high standard of service and attention to detail.
• Benchmark competitor offerings and continuously seek opportunities to elevate the client experience particularly in the areas of food & beverage event planning and guest treatment

Service & Hospitality Training

• Collaborate with the HR and Retail Training Manager to design and implement comprehensive training programs that elevate retail staff competencies in client engagement food & beverage service and hospitality etiquette.
• Provide ongoing coaching mentorship and feedback to retail teams to ensure consistent excellence in guest treatment and service delivery.
• Conduct regular training sessions focused on delivering a luxury hospitality experience equipping staff with the skills to manage both daily operations and extraordinary client interactions.

Event Management & Client Engagement

• Lead the planning and execution of exclusive client events and gatherings in Taiwan from small private dinners to large-scale celebrations. Ensure events are aligned with Audemars Piguets luxury standards.
• Collaborate with the brand and retail teams to create client-centric events that showcase the brands heritage craftsmanship and exclusivity.
• Oversee client journey planning ensuring that each client interaction is seamless personalized and exceeds expectations.

Collaboration & Reporting

• Work closely with the Regional Hospitality Head to ensure alignment with regional client experience strategies and objectives.
• Maintain regular communication with the retail teams sharing best practices client feedback and insights to continuously improve the guest experience.
• Ensure that client needs and requests are handled promptly and with the utmost professionalism maintaining strong client relationships.

Qualifications :

• Bachelors degree in Hospitality Management Business Administration Tourism or a related field.
• Minimum 5 years of experience in hospitality hotel restaurant or customer service management.
• Strong leadership and team management skills.
• Excellent customer service and conflict resolution abilities.
• Strong communication and interpersonal skills.
• Proven ability to manage operations budgets and resources effectively.
• Knowledge of hospitality industry standards health and safety regulations and best practices.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Fluent in English and Mandarin; additional language skills are an advantage.

Remote Work :

No

Employment Type :

Full-time