Head of Service Delivery

Company Overview

A leading one-stop global Human Resource service provider our company helps organizations scale up their HR operations with ease. Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand that companies need to stay agile efficient and cost-effective. That is why we have designed a comprehensive suite of HR solutions Employer of Record Payroll Outsourcing Attendance Automation HR Consulting Recruitment & Business Process Outsourcing and HR consultancy to help digitize and transform HR.

Since 2004 we have built an extensive global network. We serve 3300 clients across over 150 countries and 15 industries. Our global reach enables us to address clients needs in a more targeted and effective manner across HR technology and services.

Key Responsibilities

• Lead the Service Delivery Team with a primary focus on Employer of Record HR Consultancy and Payroll Outsourcing services.
• Collaborate with the HRMS Project Implementation team on the management and delivery of HR solutions to clients as needed.
• Oversee not only the fulfillment of HR services and HRMS deployment but also other recurring and adhoc HR projects including onboarding placement staffing additional HR consulting and visa requirements ensuring full compliance with Taiwan regulations and Service Level Agreements.
• Serve as the account and customer engagement specialist for assigned client accounts.
• Apply strong consulting skills business knowledge and packaged HR solution expertise to effectively integrate technology into clients business environments helping them achieve their desired outcomes.
• Supervise and manage a team of service specialists to ensure quality service fulfillment.
• Perform other duties as assigned from time to time.

Requirements

• Bachelors degree required preferably in Human Resources or a related field.
• Minimum 810 years of experience as an HR Generalist HR Business Partner or in an HR service delivery role.
• Indepth knowledge of Taiwan HR regulations and practices.
• Handson experience managing the full employee lifecycle from onboarding to exit including payroll processing.
• Customercentric mindset with a strong commitment to service excellence.
• Excellent communication and interpersonal skills.
• Fluent in both written and spoken English with the ability to communicate clearly and concisely; proficiency in Chinese is preferred.
• Strong business acumen adaptable selfmotivated collaborative responsible agile and entrepreneurial in approach.