Global IT Infrastructure Support Analyst

We are seeking great talent to help us build The DNA of tech.

Vishay manufactures one of the worlds largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive industrial computing consumer telecommunications military aerospace and medical markets. We help the worlds most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world though you likely do not know it. Come join us and help us build The DNA of tech.

Vishay Intertechnology Inc. is a Fortune 1000 Company listed on the NYSE (VSH). Learn more at .

Do you want to help us build the DNA of tech. Vishay General Semiconductor Taiwan Ltd is currently seeking applicants for a Global IT Infrastructure Support Analyst to join our growing this position you will be responsible for providing first line Service Desk support to all Vishay computer and network users assisting them with hardware and software problems via phone email or remote desktop in compliance with Vishays Global IT Policies.

Job Location:

Vishay General Semiconductor Taiwan Ltd is the headquarter of Diodes Division one of the worlds leading manufacturers of discrete semiconductors--Diodes Rectifiers and TVS. We are one of the earliest foreign electronic companies established in Taiwan. We provide you with responsible and ethical leadership and encourage open communication with our employees governmental agencies suppliers contractors and industry groups. We are located in the heart of Xindian District New Taipei City where the public transportation and living functions are quite convenient just 10 minutes walking distance from Qizhang MRT Station and Yulong City Mall.

What you will be doing:

Problem Analysis Resolution and Prevention

Provide a single point of technical support contact for all Vishay users assisting them in problem resolution and prevent recurrence

• Provide 1st line technical support answering queries via phone email or remote desktop support to resolve hardware or software issues

• Support users in the use of Vishay-standard computer equipment by providing necessary training and advice

• To escalate more complex calls to the relevant IT support groups

Customer Service

To provide quick responsive Service Desk support consistently

• Take ownership of user incidents and be proactive when dealing with user issues

• Logs all received via calls/email/chat incidents and service requests into the Service Desk ticketing system and updates ticket profiles

• Follow standard operating procedures

• Completes requests in a timely and accurate manner as defined by documentations

• Proficiently communicate in English for End User interactions and IT collaboration

Administration

Assist Management in reaching performance targets

• Provide IT management with timely status and accomplishment reports

• Keep current on all the technology used in the environment supported

What you will bring along:

• Bachelors degree or above in Computer Science or equivalent

• 1-2 years experience in technical support or service desk/help desk operations

• Familiar with desktop hardware and operating systems office software (MS Office) and ITSM and ITSM tools

• Good command of English

What can we offer you for your talent:

Vishay offers a comprehensive suite of benefit programs including health care coverage financial support programs and other resources designed to help you achieve your personal and professional goals. With us youll experience unique career paths an open and collaborative culture a stable business that will be there for you and opportunities to work globally and locally.

Do you have the skills we need Are you ready to power your career as you power the world If so apply today.

Vishay be committed to a workplace free of harassment and unlawful discrimination. We do not engage in discrimination or harassment based on sex race color religion national origin disability protected veteran status age or any other characteristic protected by law in hiring and employment practices.