GCC Order Management (B4)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Key Responsibilities

Independently create quotations/opportunities in ERP system and provide to customer. Serve as SME for other team members.

Create maintain and audit accurate Sales Orders in ERP

Handle escalations across functions and follow up on customer requirements not being met

Handle complex customer enquires via phone e-mail and fax and serve as escalation point for other team members

Maintain excellent communication with customers and internal stakeholders and become internal expert on customer needs

Develop understanding of customer specific and region/country specific requirements to enhance customer relationship and satisfaction

Develop in-depth knowledge of AMAT products to support complex orders. Review configurations and identify critical errors.

Identify gaps in processes and opportunities for streamlining cost reduction and other improvements. Support Continuous Improvement initiatives. Serve as SME and mentor other team members

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements risk and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer operational project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Additional Information

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Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.