Field Application Engineer (GCS Hsinchu, Taiwan)

We are the global test and automation specialists powering next-generation technologies through sophisticated solutions. Behind every electronic device you use Teradynes test technology ensures your device works right the first time every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly efficiently and cost-effectively. TogetherTeradynecompanies deliver manufacturing automation across industries and applications around the world!

We attract develop and retain a high-performance workforce comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees and communities thrive.

Our Purpose
At Teradyne where experience meets innovation we drive excellence in every connection. We are fueled by creativity diversity of thought and a passion for continuous learning. We cultivate an inclusive culture that respects individual strengths perspectives and experiencesbelieving that our differences make us a stronger team that delivers better decisions greater innovation and superior business results.

Organization & Role
The Global Customer Services (GCS) team is seeking a Field Application Engineer to support our pioneer upskilling initiatives work and to lead field escalation support on key customer accounts while driving capability upskilling across frontline field teams. This role sits at the intersection of frontline field team support and SEG team as well as internal escalation support team ensuring fast issue resolution and long-term knowledge growth. You will act as a technical escalation focal point while building structured learning systems that enhance field readiness troubleshooting depth and operational excellence.
Key Responsibilities
Serve as technical escalation lead for critical issues across various VIP accounts
Support root cause analysis and drive timely structured issue resolution together with the frontline field team
Develop and deliver scenario-based and experience-based training derived from real escalation cases
Build and standardize troubleshooting guides knowledge assets and best practices
Analyze escalation trends to drive continuous improvement and preventive actions
Collaborate with global stakeholders to ensure consistent and high-quality field support
All About You
We seek individuals who share our passion and determination to strive to improve and empowers field teams through innovative and continuously evolving upskilling strategies.
Requirements
Degree in Electrical/Electronic Engineering Computer Engineering or related field
Experience in ATE test industry for more than 5 years or strong engineering experience in direct customer support
Strong knowledge of test flows debugging and system-level troubleshooting
Analytical skills with exposure to data tools (e.g. JMP Python SQL visualization tools) will be considered added advantage
Strong ability to work independently
Experience in training coaching or knowledge development is an advantage
Willing to travel within and out of the country
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs including medical dental vision Flexible Spending Accounts retirement savings plans life and disability insurance paid vacation & holidays tuition assistance programs and more