Engagement Manager, Professional Services Taiwan

AWS Professional Services is seeking a customer-obsessed Engagement Manager (EM) to lead and deliver cloud transformation engagements for enterprise customers in Taiwan. The Engagement Manager serves as the primary commercial and relationship owner for ProServe customer engagements responsible for scoping selling structuring and managing the delivery of complex professional services projects. This role bridges sales and delivery ensuring customer outcomes are achieved while driving bookings revenue and margin targets. The ideal candidate combines strong consultative selling skills program management rigor and deep knowledge of the Taiwan enterprise market.

Key job responsibilities
Customer Engagement & Business Development
- Own a portfolio of customer accounts and drive ProServe bookings and revenue growth
- Identify and qualify professional services opportunities through consultative discovery with customer stakeholders
- Develop Statements of Work (SOWs) proposals and commercial constructs (T&M fixed-price managed services outcome-based)
- Lead customer-facing workshops executive presentations and roadmap discussions to define engagement scope
- Build and maintain trusted advisor relationships with customer decision-makers (Director to C-level)
Engagement Management & Delivery Oversight
- Serve as the single-threaded owner for engagement success accountable for scope timeline budget and customer satisfaction
- Manage engagement delivery in partnership with ProServe Practice Managers and Consultants ensuring quality outcomes
- Monitor engagement health identify risks and blockers and implement corrective actions proactively
- Drive customer adoption and consumption of AWS services through ProServe-led initiatives
- Manage engagement financials including margin utilization and revenue recognition
Pipeline & Opportunity Management
- Build and maintain a qualified pipeline 3x of individual bookings target
- Drive pursuit rigor: qualification teaming pricing proposal development and close
- Accurately forecast bookings and revenue on a weekly/monthly/quarterly basis
- Leverage CRM tools (Salesforce) for pipeline management and reporting
Cross-Functional Collaboration
- Partner with AWS Account Managers Solution Architects and Specialist teams to identify and pursue joint opportunities
- Collaborate with ProServe Delivery Practices (Migration Modernization Data & AI GenAI) to assemble the right teams for engagements
- Work with AWS Partners to structure co-delivery models where appropriate
- Provide market feedback to ProServe leadership on customer needs competitive dynamics and service gaps in Taiwan
Operational Excellence
- Adhere to ProServe governance processes including deal review pricing approval and risk assessment
- Contribute to the development of repeatable engagement frameworks and industry-specific offerings
- Drive continuous improvement in engagement delivery methodology and customer experience

About the team
AWS Professional Services works with enterprise customers and partners to help them realize their desired business outcomes through cloud adoption. Our team assists customers in achieving the greatest value from AWS by providing guidance best practices and hands-on delivery support throughout their cloud journey.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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- 8 years of IT and/or Management Consulting Services or 8 years of technology sales experience
- 3 years of experience managing complex IT services engagements (cloud migration application modernization data analytics AI/ML)
- Experience developing and closing professional services deals including SOW creation pricing and contract negotiation
- Strong program/project management skills with experience managing multiple concurrent engagements
- Fluent in Mandarin Chinese and English (written and spoken) and understanding of the Taiwan enterprise market landscape key industries and regulatory environment

- AWS Certifications: Solutions Architect Professional DevOps Engineer Professional Data Analytics Specialty or Machine Learning Specialty
- Experience working with customers in Semiconductor ecosystem. FSI or Manufacturing (smart factory Industry 4.0 supply chain optimization)
- Experience with large-scale migration programs
- Familiarity with generative AI (Amazon Bedrock foundation models RAG architectures)
- Track record of delivering projects on time and within budget in agile/scrum methodologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.