Customer Service & Logistic Manager

Position Summary

The Logistics & Customer service Manager is responsible for overseeing and optimizing logistics & CSC operations across Taiwan including customer order management warehousing transportation and import/export activities primarily through third-party logistics (3PL) partners. The role ensures that logistics & orders performance meets company standards in cost service level and efficiency while driving continuous improvement and operational excellence.

Key Responsibilities

Project Management and Cross-functional Collaboration

• Lead the end-to-end logistics transformation project including timeline resource and stakeholder management.
• Lead the warehouse move project and avoid any risk impact business and problem solve.
• Develop and implement standard operating procedures (SOPs) with 3PL to ensure operational alignment.
• Manage data migration system integration (WMS/TMS) and performance reporting setup.
• Drive continuous improvement initiatives post-transition to enhance efficiency and customer satisfaction

CSC & Logistics Operations Management

• Supervise day-to-day operations of 3PL warehouses and transportation to ensure KPIs are met (e.g. OTD inventory accuracy cost control damage rate).
• Standardize and continuously improve logistics processes (e.g. WMS interface order fulfillment return flow).
• Manage inbound outbound and international logistics operations to ensure

compliance with legal and customer requirements.

• Ensure high accuracy in order processing and timely delivery.
• Monitor service KPIs (OTIF On Time In Full fill rate response time).

3PL Management and Performance Review

• Act as the main liaison between the company and 3PL providers. Manage contracts performance reviews and monthly business review meetings.
• Establish 3PL selection and evaluation criteria based on pricing capacity flexibility and service quality.
• Drive continuous improvement initiatives with 3PLs to enhance delivery accuracy and reduce operational issues.

Cost and Efficiency Optimization

• Regularly analyze transportation and warehousing cost structures and identify cost-saving opportunities.
• Optimize delivery routes shipment batching and warehouse layouts to improve service efficiency.
• Support annual budget planning and ensure logistics KPIs and financial targets are achieved.

Team Leadership & Development

• Lead coach and develop the customer service and logistics team to deliver excellent service.
• Set team goals and monitor performance against service targets.
• Process Improvement & Cross-functional Collaboration

Qualifications

• Education: Bachelors degree or above in Logistics Supply Chain Management International Trade or related fields.
• Experience: 7 years of experience in logistics or supply chain management with at least 2 years in a managerial position at least 3 years in 3PL or FMCG operations is plus.
• Solid knowledge of warehousing transportation and import/export operations.
• Proven leadership and cross-functional communication skills.
• Strong understanding of logistics KPIs and analytical ability in cost and operational performance.
• Hands-on experience with ERP / WMS / TMS systems.
• Strong project management problem-solving and process optimization skills.
• Leadership & Team Development.
• Language: Fluent in Mandarin; proficient in English (both written and spoken).