Customer and Commercial Operations Specialist

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

Location:

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Job Description

This role serves as primary customer interface for customers related to parts agreement On-Demand engagement service and labor dispatch and managing a broad spectrum of requests. Manage escalations from internal and external customers ensuring timely resolution clear communication and maintaining customer trust. Combining frontline service with subject matter expertise the role drive improvements in order management processes customer experience and operational efficiency by leading and supporting key projects. Responsible for customer services billing and consignment inventory reconciliation system maintenance data analysis and reporting process documentation and training contributes to system enhancement initiatives and audit readiness ensures policy compliance and supports the achievement of organizational KPIs and objectives. Proposes optimal operational processes tailored to each customer and country-specific context within global projects and programs ensuring alignment with local requirements and business objectives.

Job Scope -
1. Perform customer services tasks incl. account identification entitlement check quote order expediting delivery billing return repair dispatch respond to customer inquiries and resolve customer issues by working with FSO Logistics Order Fulfillment Trade Engineering Purchasing Supply Chain Sales Marketing SBU Finance operation teams etc..
2. Build fundamental knowledge of internal systems and customer processes.

3. Handle complex customer requests under guidance manage multi-site scenarios involving quotes orders billing return repair dispatch customer master and entitlement.
4. Contribute to system testing (RIT/UAT) and resolve recurring system issues (e.g. B2B ordering quote return reconciliation ASN).
5. Ensure operational processes meet compliance requirements andsupport functional KPIsdelivery.
6. Analyze data and generate reports tosupport data-driven decisions.

7. Provide support and BKM sharing to team members.

Qualifications -

• 3 years of working experiences in customer service business operation order management supply chain project management.
• Excellent written and spoken communication with the ability to use positive language effectively. Customer-Centric Mindset demonstrating patience understanding and strong listening skills. Prior experience in customer service is a plus.
• Detailed orientation proactive approach to tasks and challenges and consistent responsiveness in fast-paced setting
• Experience in project management and familiarity with SAP/CRM systems are pluses
• Solid problem-solving abilities logical reasoning and analytical skills
• Demonstrates collaborative team work inclusive and mutual respect in diverse cross-functional environments.
• Strong spoken and written English skills (TOEIC score of 750 or above).
• Semiconductor industry experience is a plus.

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.