CS Customer Support Competence Engineer (Diagnostics & Service) Hsinchu

As aCustomer Support Competence Engineer Diagnostics & Service you will improve how Customer Support diagnoses and resolves complex equipment issues.

You will combine service-engineering knowledge with Python and DevOps skills to develop diagnostic automation and data tools that help engineers work faster and more consistently.

You will work with service teams engineering infrastructure teams and customers to turn real field issues into practical improvements.

• Lead and support complex technical problem solving and service escalations.
• Analyze equipment diagnostic process and machine-data information.
• Support engineers and customer technical teams during complex repairs and recovery actions.
• Develop and maintain internal diagnostic automation monitoring and data tools.
• Use Python for data analysis automation integrations and diagnostic workflows.
• Apply DevOps practices including version control testing CI/CD release management deployment monitoring and documentation.
• Improve service procedures diagnostic content and ways of working based on field feedback and data.
• Translate field-service needs into clear requirements for technical and digital solutions.
• Work with Customer Support D&E Integration software data and infrastructure stakeholders.
• Train and coach engineers on diagnostics technical problem solving and digital tools.
• Share lessons learned through procedures technical documentation training and reusable tools.

• Bachelors degree in Electrical Engineering Mechatronics Mechanical Engineering Computer Engineering Software Engineering or a related technical field.
• Equivalent technical experience and working level may be considered.
• Relevant experience in technical engineering equipment support diagnostics automation or Customer Support.
• Semiconductor industry experience is required.
• Experience with complex equipment service procedures troubleshooting or process improvement.
• Experience working with multiple stakeholders in a cross-functional or matrix organization.

• Strong analytical and problem-solving skills.
• Strong technical competence in a relevant engineering discipline such as electronics mechatronics pneumatics hydraulics mechanical engineering or semiconductor process technology.
• Good understanding of complex equipment modules and system interactions.
• Hands-on Python programming experience.
• Hands-on DevOps experience including Git/version control code review automated testing CI/CD release or deployment processes monitoring and documentation.
• Ability to build and maintain internal tools for diagnostics automation data analysis or service enablement.
• Ability to explain technical issues clearly to engineers stakeholders and customers.
• Strong written and spoken English.

• Experience with machine data monitoring systems APIs databases cloud or web applications or AI-enabled diagnostic tools.
• Experience with technical training coaching knowledge management or procedure development.
• Experience with diagnostic or service applications in a high-availability industrial environment.

This is a Customer Support technical role. The main purpose is to improve diagnostic and service capability for semiconductor equipment.

Python and DevOps are required because the role develops and supports internal diagnostic and service-enablement tools. The role does not own central IT infrastructure enterprise security platforms or corporate DevOps platforms.

The role works across Customer Support D&E Integration data software infrastructure and customer organizations. Customer-facing support technical workshops and occasional on-site service activities may be required.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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