Binance Accelerator Program AI Supportability Engineer
Taipei City - Taiwan
Job Summary
- Set up dashboards/alerts; script repetitive ticket steps.
- Participate in RCAs; log user pain points weekly; propose product fixes.
- Build a lightweight agent (e.g. telegram bot) with at least one reusable skill (log fetch health check etc.).
- Optimize a small workflow in incident management tooling.
- CS/Data/AI or related major; Linux scripting (Shell/Python); basic SQL.
- Write actionable runbooks.
- Improve user experience from support data.
- Basic understanding of agents and skills.
- K8s CI/CD Terraform. MLOps project experience. Built a simple LLM agent or defined skills (LangChain function calling). TSM tool experience.
Required Experience:
IC
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more