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Account Manager VIP Clients (APAC)
Job Location:
Job Location:
Taipei City - Taiwan
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Serve as the primary relationship manager for a portfolio of VIP clients delivering a highly responsive personalized and best-in-class client experience across Binances ecosystem.
- Build strong one-on-one relationships with clients by understanding their trading behaviors business needs and service expectations while providing tailored support and account management to drive long-term engagement and loyalty.
- Maintain high availability and responsiveness to support clients in a timely manner ensuring smooth communication prompt issue resolution and consistent coverage for day-to-day account needs.
- Drive client retention activity growth and wallet share expansion through proactive account management strategic engagement and customized solutions aligned with clients trading and operational requirements.
- Act as a trusted point of contact for clients guiding them through Binances VIP program platform features product updates and service offerings to ensure seamless account optimization and a strong overall client experience.
- Identify relevant commercial opportunities across Binances product suite including Spot Margin Futures Options OTC Earn and other applicable solutions by aligning product offerings with individual client needs and preferences.
- Monitor client activity engagement trends and account performance to anticipate needs uncover growth opportunities and provide data-backed recommendations that improve client satisfaction and business outcomes.
- Prepare client updates account reviews and internal summaries to highlight client performance service needs risk considerations and potential growth opportunities.
- Partner closely with internal stakeholders including Product Business Development Compliance Risk and Operations teams to advocate for client needs resolve issues efficiently and enhance the overall VIP client experience.
Requirements
- At least 3-5 years working experience in account management/sales function from financial/trading institutions.
- Product knowledge from working in exchange/broker/trading firms.
- Understand common trading strategies and how trading firms operate to make profit.
- Strong client management skills including maintaining strong relationships organizing client profiles and incentivise client business activities etc.
- Strong communication skills ability to be flexible in a variety of situations.
- Understanding of trading systems and API are strong plus.
- Ability to work under pressure.
- Passionate about crypto. Industry experience is highly preferred.
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more
