SeniorStaff UX Researcher

We are looking for a Senior/Staff UX Researcher to build the foundational understanding of our customers that shapes where Nexthink invests and how we evolve the product. This is a strategic role: you will build a research program that uncovers the mindsets motivations and mental models behind how our customers work and turn those into frameworks the rest of the company can build on. 

Youll set the research agenda based on a deep understanding of the business strategy but always speaking truth to power by putting the needs of the customer first. Youll decide whats worth knowing not just answer whats asked. 

Your main responsibilities will include: 

• Define and lead a strategic research agenda that surfaces foundational insights capable of shifting product and business strategy not just answers to individual feature questions 
• Build durable frameworks such as: customer mindsets and segmentation mental models jobs-to-be-done & journey maps that give the whole company a shared lasting understanding of who our customers are and how they think 
• Create trust with internal stakeholders who maintain key customer relationships 
• Partner with teams across the company from field insights to product analytics and data science to triangulate qualitative and quantitative signals into a coherent evidence-backed narrative about our customers 
• Own a program of work: set priorities based on what will move the business most rather than operating as a service function 
• Influence product design and executive leadership by translating research into clear strategic direction 
• Mentor designers researchers and product partners to raise the research fluency of the broader organization 
• Establish and evolve the methods tooling and standards of Nexthinks research practice as it matures 

Qualifications :

• 8 years of UX research experience (Staff) or 5 years (Senior) with a track record of research that shaped product or business strategy 
• Experience building frameworks: segmentations customer mindsets journey maps or jobs-to-be-done that were adopted broadly across an organization 
• Hands-on experience trying out different ways that AI can improve research operations and/or analyses 
• Proven track record of designing validating and analyzing large-scale surveys and telemetry data 
• Fluency across qualitative and quantitative methods and comfort partnering with data science and analytics to combine behavioral data with lived customer context 
• Experience researching complex B2B or enterprise software; technical or IT-adjacent domains are a strong plus 
• A track record of influencing without authority; a compelling communicator who can move executives and engineers alike 
• Experience building or scaling a research practice (methods tooling standards) is a plus 
• Advanced degree in human-computer interaction psychology anthropology sociology statistics or a related field is a plus; equivalent professional experience is welcome 
• Full professional proficiency in English (spoken and written); French is a plus. 
• Ability to travel 3 to 4 times a year for customer-related events 
• Portfolio or work samples demonstrating research that led to strategic organization-wide impact 

If you are highly motivated and result-driven have a high sense of ownership constantly learning and enhancing your skills are open to feedback and like being accountable and working within a team do not hesitate to apply. 
 
Please apply with a copy of your CV in English and a link to your portfolio (work samples about high impact research). 

Additional Information :

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

If you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for you!Check what we offer: 

•  Permanent Contract and a competitive compensation package.  
•  Beautiful office with a view of Lake Geneva conveniently located next to the Prilly-Malley train station.  
•  Hybrid work model balancing office and remote work.  
•  Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25days of holidays we offer)plus 3 company-paid volunteer days.  
•  Free access to a fitness centre inside the building.  
•  Reimbursement of the half-fare travel card for public transport.  
•  Reimbursement up to 50% of the cost of French classes.  
•  Fresh fruit cookies and soft drinks as well.  
• Regular company and team events like Voluntary Days Pizza talks Team Building activities hosting Meetups at the office and more!  
• Bonuses for referring successful hires after three months of continuous employment.  
•  We offer a relocation package to people who are coming from another country.  

Please note that NOT all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most up-to-date information we recommend checking with your Recruitment Partner. 

Remote Work :

No

Employment Type :

Full-time