Product Manager (fmd) 100

Founded in 2010 Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. Were committed to innovation and growth fostering a culture that embraces agile methodologies and flexible work arrangements.

Were growing fast and were hiring!

As Product Manager you oversee a strategic product area from discovery through delivery to ensure alignment with customer needs market opportunities and business objectives.

You are accountable for maximizing customer and business value by continuously monitoring analyzing and optimizing product performance.

Your key responsibilities include defining the product vision and roadmap prioritizing and managing the product backlog engaging with customers and stakeholders and shaping feature sets based on market needs customer feedback and strategic objectives. You work directly with product engineering teams to ensure successful delivery while balancing customer business and technical considerations.

For this exceptionally exciting role we are looking for an experienced and personable individual to join us as soon as possible providing dedicated support to our team at our headquarters in Zurich- West.

What youll be doing

• Own a strategic product pillar defining its vision roadmap priorities and contribution to Luwares overall product strategy

• Drive product discovery by engaging with customers partners resellers and internal stakeholders to identify needs opportunities and feedback

• Define prioritize and maintain a product backlog that balances customer value business objectives market opportunities and technical considerations

• Lead requirements engineering including gathering elaborating validating and translating requirements into clear epics features and defect descriptions

• Act as the primary interface between stakeholders and product engineering team ensuring alignment between strategy expectations and execution

• Collaborate closely with engineers architects designers and other product managers to deliver high-quality products features and enhancements

• Communicate product strategy progress decisions and outcomes clearly to ensure transparency and stakeholder alignment

• Monitor product adoption customer satisfaction and business outcomes to continuously improve product success

What we are looking for

• Proven experience as a Product Manager or a Product Leadership role (Mid-Senior) in a SaaS Company highly preferred within Unified Communications

• Excellent written and verbal communication skills in (Swiss)German and English with the ability to engage effectively with diverse stakeholders- from C-level executives to technical users and agents

• Collaborative mindset with the ability to facilitate solution design within teams

• Creative problem-solving and team-oriented approach

• Broad business acumen with strong industry and market knowledge

• Strong awareness of market trends and customer needs

• Analytical proactive and forward-thinking mindset

• High curiosity and creativity combined with structured analytical thinking

• Strong product and technology expertise

• Deep understanding of the value and benefits delivered by products and services to customers

• Ability to plan delegate and oversee work across development teams

• Ensure execution in line with defined processes and best practices

• Incorporate cross-functional needs and ideas into product development

• Strong knowledge and hands-on experience with Scrum and Scrum@ Scale

Our offer

• A fast-paced international and collaborative work environment

• A challenging and diverse role with high autonomy

• A motivating and supportive team culture where your ideas matter

• Excellent opportunities for personal and professional growth

• Regular team events and the chance to work from another Luware office for up to a month through our exchange program

You can expect a genuinely collegial international environment and a fresh dynamic open corporate culture - let the Luware spirit convince you!

Do you feel addressed and are you ready to finally unleash your full potential

Then upload your CV spontaneously for an initial review- we are just a click away!

We are very looking forward to getting to know you!

We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding